Summary
Summary Global Supply Chain Management (chapter 10, 13, 14)
- Course
- Institution
It is a short but good summary of the chapters 10, 13 and 14 for the course Global Supply Chain Management.
[Show more]
Seller
Follow
vivvanstrijland
Content preview
Global Supply Chain Management(chapter 10, 13, 14)
geschreven door:
vivvanstrijland
De Marktplaats voor het Kopen en Verkopen van je Samenvattingen
Op Stuvia vind je het grootste aanbod aan samenvattingen en collegeaantekeningen. De
documenten zijn geschreven door jouw medestudenten, specifiek voor jouw opleiding!
www.stuvia.com
Dit document is auteursrechtelijk beschermd, het verspreiden van dit document is strafbaar.
, Stuvia.com - De Marktplaats voor het Kopen en Verkopen van je Samenvattingen
GSCM Exam
Chapter 10
Total quality management (TQM) has 2 operational goals:
1. Careful design of the product/service
2. Ensuring that the organisation’s system can be consistently produce the
design
Malcolm Baldrige National Quality Award to help firms review/structure their quality
programs.
ISO standards: suppliers demonstrate that they measure/document their quality
practices according to specified criteria to compete for international contracts. Idea is
to prevent defects by planning/application of best practices at every stage.
ISO 9000 (in business-to-business dealing) has 8 principles:
Customer focus, leadership, involvement of people, process approach, system
approach to management, continual improvement, approach to decision-making, and
mutually beneficial supplier relationships.
ISO 14000 (environmental management) has 3 approaches for dealing with env.
changes:
Monitoring the quality of air, water, and soil define requirements of environmental
management system that can be implemented using the monitory tools inclusion
of environment aspects in product designs and encourage use of environment-
friendly products/services.
• Quality specifications:
Design quality is strategic decision. Dimensions: performance, features,
reliability/durability, aesthetics, serviceability, and perceived quality.
Conformance quality is of a tactical/day-to-day nature.
Fitness for Use: identify the dimensions that a customer wants and develop a
quality control program to ensure the dimensions are met.
• Cost of quality (COQ). 3 basis assumptions:
1. Failures are caused
2. Prevention is cheaper
3. Performance can be measured
Defect: any component that does not fall within the customer’s specification limits, Six
Sigma try to reduce the variation in process that leads to these defects.
Calculation of Defects Per Million Opportunities (DPMO):
• Unit: item produced/being served
• Defect: item/event that does not meet customer’s demands
• Opportunity: a change for defect to occur
DPMO = number of defects
--------------------------------------------------------------------- X 1.000.000
number of opportunities per unit X number of units
Dit document is auteursrechtelijk beschermd, het verspreiden van dit document is strafbaar.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller vivvanstrijland. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.26. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
64438 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now