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Summary Individual assignment Human Behavior in Organizations

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Course
Human Behaviour in Organizations (PSY3344)

Institution
Maastricht University (UM)

I achieved this individual assignment of Human Behaviour in Orgniazations with an 8.5 during my minor Advanced Psychology. Good to use as EXAMPLE! Pay attention to plagiarism!

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Uploaded on January 20, 2021
Number of pages 21
Written in 2020/2021
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psy3344
individual assignment
human behavior in organizations
emotional labor amp burnout

Institution
Maastricht University (UM)
Education
Minor Advanced Psychology
Course
Human Behaviour in Organizations (PSY3344)

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HUMAN BEHAVIOR IN ORGANIZATIONS
EMOTIONAL LABOR & BURNOUT

J.G.P. JanssenMaastricht University
I6199076
11-12-2020Faculty of Psychology &
PSY3344 Neuroscience

, Abstract

Teaching is both a rewarding and demanding career. As teachers are often experiencing

symptoms of burnout and because they engage in emotional labor, the current paper is

focusing on the relationship between these three variables. Emotional labor can be defined as

the effort that is needed to express certain desired emotions during interpersonal transactions.

Burnout refers to a state of work in which people are not functioning regularly, and in which

the individual experiences emotional exhaustion, lower personal accomplishment, and

depersonalization. After reviewing literature, it can be concluded that emotional labor and

burnout have a very complex relationship with one another. Emotional labor was found to be

related to emotional exhaustion and depersonalization. To improve these working

circumstances for teachers, it is necessary to develop interventions focusing on improving

social cohesion and contact between co-workers, as well as making sure that teachers have

time to focus on other aspects of life.

Keywords: Emotional labor, burnout, teachers

1

, Introduction

Worldwide, 83.06 million individuals are classified as teachers, educating people of all

cultures and ages (Roser, 2017). Even though teaching has a very rewarding aspect to it, it is

also a very demanding career. Despite one gets to educate children in topics of interest,

teachers might find it hard to keep in mind that they are more than just a teacher, and that

there is more to life than just educating. As a teacher, it is important to find your balance,

paying attention and cherishing all parts of your identity, such as family and sports, instead of

only focusing on your career (Tapp, 2013). Teachers might find it hard to find this balance as

they deal with a lot of job-related stressors every day, such as workload, big classes, lack of

support from management, difficult behavior from students and role overload (European

Trade Union Committee for Education, 2011). When imbalance occurs for a prolonged period

of time, teachers might start dealing with burnout.

Burnout is a syndrome related to work, which often expresses itself through emotional

exhaustion, a lower sense of personal accomplishment, and depersonalization. These

symptoms might lead to teachers being less involved in their jobs, being cynical towards their

students and co-workers, and not meeting agreements and/or deadlines. Furthermore, teachers

might even stop believing in themselves, as they do not trust on their capacity to make a

difference in their profession anymore (Friedman, 2000). As a burnout does not happen

overnight, there are certain bodily symptoms that might eventually evolve into a burnout.

These symptoms include, among others, insomnia, forgetfulness, anxiety, mildly depressive

symptoms, pessimism, detachment, increased irritability, and lack of productivity (Carter,

2013).

As teachers are expected to behave in a certain way when teaching, emotional labor

might also play a role. Emotional labor is defined as ‘the effort, planning and control needed

to express organizationally desired emotion during interpersonal transactions’ (Morris &
2

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