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Samenvatting bedrijfskunde ICT jaar 1
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Dit is een samenvatting over de hoofstukken H1 t/m 5 en H7 t/m 9. Dit zijn de hoofstukken die nodig zijn voor het tentamen van leerjaar 1.
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InhoudsopgaveH1 Wat is een organisatie.......................................................................................................................4
Definitie..............................................................................................................................................4
Systeem..............................................................................................................................................4
Functiebeschouwing.......................................................................................................................4
Gedragsbeschouwing.....................................................................................................................4
Structuurbeschouwing....................................................................................................................4
Het 7 S’en-model................................................................................................................................4
Harde en zachte factoren...............................................................................................................5
Mintzberg...........................................................................................................................................5
Typologie van Starreveld....................................................................................................................5
H2 Het organisatiemodel........................................................................................................................7
Klaverbladmodel.................................................................................................................................7
1: Processen....................................................................................................................................7
2: Besturing en beheersing.............................................................................................................7
3: Structuur en cultuur...................................................................................................................7
4: Informatietechnologie................................................................................................................7
Productnormen en PI’s.......................................................................................................................7
Kritische succes factoren (KSF’en)......................................................................................................7
Waardekringloop voor een handelsorganisatie..................................................................................8
Besturing en beheersing.....................................................................................................................8
Balanced Business Scorecard..............................................................................................................9
Structuur en cultuur...........................................................................................................................9
Informatietechnologie......................................................................................................................10
Regelkringen.....................................................................................................................................10
H3 optimaal ingerichte organisaties.....................................................................................................11
Kerncompetenties............................................................................................................................11
Toekomst robuust............................................................................................................................11
Overzicht ontwikkelingen afgelopen 10tallen jaren.....................................................................11
Veiligheidsgraden.............................................................................................................................11
Verschillende processen...................................................................................................................11
Standaardprocessen.....................................................................................................................11
Samengesteld proces....................................................................................................................11
Maatwerkprocessen.....................................................................................................................12
Front-, backoffice processen.............................................................................................................12
, De frontoffice, innovation-office en backoffice................................................................................12
Frontoffice....................................................................................................................................12
Innovation-office..........................................................................................................................12
Backoffice.....................................................................................................................................12
H4 De kwaliteitseisen...........................................................................................................................13
Definitie Kwaliteit.............................................................................................................................13
De kwaliteitseis betrouwbaarheid....................................................................................................13
De kwaliteitseis doorlooptijd............................................................................................................14
De kwaliteitseis efficiency.................................................................................................................15
De kwaliteitseis flexibiliteit...............................................................................................................15
Productflexibiliteit........................................................................................................................15
Mixflexibiliteit...............................................................................................................................15
Volumeflexibiliteit........................................................................................................................15
De kwaliteitseis innovativiteit...........................................................................................................16
De kwaliteitseis service.....................................................................................................................16
H5 Verbreding van de organisatieoptimalisatie....................................................................................17
Het INK-model (Instituut Nederlandse Kwaliteitsprijs).....................................................................17
Van procesoptimalisatie naar ketenintegratie?................................................................................18
Definitie ketenintegratie...................................................................................................................18
H7 Het organisatieoptimalisatietraject.................................................................................................19
De focus en analyse fase:..................................................................................................................19
Definitie beschouwingsgebied......................................................................................................20
Definitie focusgebied....................................................................................................................20
H8 Organisatieoptimalisatie met standaardsoftwarepakketten.......................................................21
ERP of BoB?......................................................................................................................................21
Redenen waarom organisaties voor ERP kiezen:..........................................................................21
Redenen waarom organisaties voor ‘Best of Breed‘ kiezen (BoB):...............................................21
Drie scenario’s..................................................................................................................................22
H9 Het beschrijven van de organisatie.................................................................................................23
Organisatiebeschrijvingen................................................................................................................23
Bedrijfsmodel...................................................................................................................................23
Detailprocesbeschrijvingen..............................................................................................................24
Bevoegdhedenmatrix.......................................................................................................................24
Uitwerken structuur.........................................................................................................................25
De beschrijving van de informatietechnologie.................................................................................25
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