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Summary Define phase van DMAIC model $4.43
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Summary

Summary Define phase van DMAIC model
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  • Course
  • Quality management
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  • NHTV (NHTV)

Een samenvatting van les 1 en 3. Waarin (les 1) de introductie wordt gegeven en meer informatie over quality management. En (les 3) er een samenvatting is over de define fase van het DMAIC model.

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Document information

  • February 17, 2021
  • 6
  • 2020/2021
  • Summary

Subjects

  • six sigma
  • define fase
  • define phase
  • quality management
  • customers
  • company

Written for

  • NHTV (NHTV)
  • International Logistics And Engineering
  • Quality management
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SpeedyGonzales

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Content preview

Lecture 1




Types of quality
- Product quality → brands, Coca Cola, Apple, Samsung
o Tangible & normative
- Service quality → Banks, NS, Bol.com
o Objective related
▪ Speed
▪ Accuracy
▪ Efficiency
▪ Cost/Benefit
- Process quality → delivery performance, percentages
o Input – process - output
- Organization quality → ill days, budget, turnover annual
o The organization has a system (=people) to function
In an organization there are processes which result in a service or product → link all types of qualities

, The various definitions of quality
- Manufacturing-based → assumes quality is all about making or providing error-free products
or services
- User-based → assumes quality is all about providing products or services that are fit for their
purpose
- Product-based → views quality as a precise and measurable set of characteristics
- Value-based → defines quality in terms of ‘value’




Doesn’t matter which route, quality up means profit up ( in the end)

Industrialization (1840-1920) → Effect is low quality, higher volumes and no standards
- Increase of the quantities when producing products
- 1910-1915 start-up of US’ automobile industry
Gurus:
- Shewhart (1931) → The father of the modern quality control
o Based on statistics
- Deming (1949) → Plan, Do, Check, Act; Deming circle
- Juran (1951) → An eye on statistics and the role of management
- Maasaki Imai (1962) → Kaizen (change to become good)
o Go to Gemba (shop floor)
o Check gembutsu (way of working)
o Take necessary steps
o Find the cause
o Prevent recurrence & standardise!
- Crosby (1969) → Zero defects
o Maturity grid (5 stages in quality development)
o Role of management

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