In deze samenvatting komen alle begrippen en andere informatie die belangrijk is om te weten aan bot. Ik heb de samenvatting een overzichtelijke lay-out gegeven waardoor je kan zien uit welke hoofdstukken ik de informatie gehaald heb.
,Inhoud
1 Inleiding op gedrag in organisaties........................................................................................................................4
1.1 gedrag in organisaties: nader bepaald............................................................................................................5
1.2 intuïtieve kennis aanvullen met systematisch onderzoek..............................................................................5
1.3 bijdragen van uiteenlopende takken van wetenschap...................................................................................5
1.3.1 Psychologie...............................................................................................................................................6
1.3.2 sociale psychologie...................................................................................................................................6
1.3.3 sociologie..................................................................................................................................................6
1.3.4 antropologie.............................................................................................................................................6
1.4 GiO: Weinig absolute uitspraken....................................................................................................................6
1.5 uitdagingen en kansen voor gio......................................................................................................................6
1.5.1 REAGEREN OP ECONOMISCH ZWARE TIJDEN..........................................................................................6
1.5.2 omgaan met globalisering........................................................................................................................6
1.5.3 de demografie van de beroepsbevolking.................................................................................................7
1.5.4 leidinggeven aan een divers personeelsbestand.....................................................................................7
1.5.5 innovatie en omgaan met veranderingen................................................................................................7
1.5.6 sociale media............................................................................................................................................7
1.5.7 het welzijn van werknemers op hun werk...............................................................................................7
1.5.8 toegenomen belang van ethisch gedrag..................................................................................................7
1.5.9 een positieve werkomgeving scheppen...................................................................................................7
1.6 toepassing in de organisatiepraktijk...............................................................................................................7
1.7 een algemeen gio-model.................................................................................................................................7
2 invividueel gedrag..................................................................................................................................................8
2.1 attitude............................................................................................................................................................8
2.1.1 drie componenten van een attitude........................................................................................................8
2.1.2 attitudes en gedrag..................................................................................................................................8
2.2 vijf werkgerelateerde attitudes.......................................................................................................................9
1. werktevredenheid.........................................................................................................................................9
2. werkbetrokkenheid.......................................................................................................................................9
3. organisatiebinding.........................................................................................................................................9
4. waargenomen steun van de organisaties (wso)...........................................................................................9
5. bevlogenheid (employee engagement)........................................................................................................9
2.2.1 werktevredenheid meten.........................................................................................................................9
2.2.2 uitkomsten van werktevredenheidsmetingen.......................................................................................10
2.2.3 oorzaken van werktevredenheid...........................................................................................................10
2.2.4 de voordelen van werktevredenheid.....................................................................................................10
, 2.2.5 de nadelen van werkontevredenheid....................................................................................................10
2.3 toepassing in de organisatiepraktijk.............................................................................................................10
2.3.1 werktevredenheid..................................................................................................................................10
2.3.2 betrokkenheid........................................................................................................................................10
3 emoties en stemmingen.......................................................................................................................................11
3.1 wat zijn emoties en stemmingen?................................................................................................................11
3.1.1 basisemoties...........................................................................................................................................11
3.1.2 basisstemmingen....................................................................................................................................11
3.2 emotionele arbeid.........................................................................................................................................12
3.3 de affectieve-gebeurtenissentheorie............................................................................................................12
3.4 emotionele intelligentie................................................................................................................................12
3.5 emotionele zelfregulatie...............................................................................................................................12
3.6 toepassing in de organisatiepraktijk.............................................................................................................12
6 diversiteit in organisaties (toetsmatrijs gebruikt)................................................................................................12
6.1 diversiteit als begrip......................................................................................................................................12
6.1.2 verschillende niveaus van diversiteit.....................................................................................................13
6.2 discriminatie..................................................................................................................................................13
6.2.1 stereotypedreiging.................................................................................................................................13
6.3 biografische kenmerken................................................................................................................................13
6.3.1 leeftijd.....................................................................................................................................................13
6.3.2 gender....................................................................................................................................................13
6.3.3 seksuele geaardheid en genderidentiteit..............................................................................................13
6.3.4 anciënniteit.............................................................................................................................................13
6.3.5 godsdienst..............................................................................................................................................14
6.4 fysieke en intellectuele vermogens...............................................................................................................14
6.4.1 definitie van vermogen..........................................................................................................................14
6.4.2 functiebeperking....................................................................................................................................14
6.5 culturele diversiteit.......................................................................................................................................14
6.5.1 wat verstaan we onder cultuur?............................................................................................................14
6.5.2 culturen en subculturen.........................................................................................................................14
6.5.5 hoe presteren cultureel diverse teams?................................................................................................14
6.6 toepassing in de organisatiepraktijk.............................................................................................................15
6.6.1 werving, selectie en binding...................................................................................................................15
7 basisbegrippen van motivatie..............................................................................................................................15
7.1 het begrip motivatie......................................................................................................................................15
7.2 drie vroege motivatietheoriën......................................................................................................................15
7.2.1 maslows theorie van de behoeftehiërarchie.........................................................................................15
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