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TEST BANK for Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen. Complete 13 Chapters. CA$36.71   Add to cart
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TEST BANK for Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen. Complete 13 Chapters.
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TEST BANK for Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen. Complete 13 Chapters.Chapter 1 Creating Value Through Operations Chapter 2 Supply Chain Management Chapter 3 (More) Sustainable Supply Chains and Humanitarian Logi...

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  • June 11, 2023
  • 626
  • 2022/2023
  • Exam (elaborations)
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  • foundations of operations management 4th canadian
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,Foundations of Operations Management, 4e Cdn. (Ritzman)
Chapter 1: Creating Customer Value

1.1 End-of-Chapter Problems

1) A process involves transforming inputs into outputs.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View

2) Inputs to a process can include human resources.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View

3) Processes of multiple firms can be linked together to form a chain reaction.
Answer: FALSE
Diff: 1 Type: TF
Reference: Introduction

4) Every process has a customer.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View

5) A nested process refers to a process within a process.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View

6) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Diff: 1 Type: TF
Reference: Introduction

7) Relative to strategic decisions, tactical decisions are less structured and have longer-term
consequences.
Answer: FALSE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities

8) The process of baking a doughnut at Tim Hortons is a manufacturing process.
Answer: TRUE
Diff: 2 Type: TF
Reference: Process View




1
Copyright © 2016 Pearson Canada Inc.

,9) Processes do not necessarily add value to every customer along the supply chains.
Answer: FALSE
Diff: 1 Type: TF
Reference: Process View

10) Many service operations have little outside customer contact.
Answer: TRUE
Diff: 2 Type: TF
Reference: Process View

11) As a percentage of total employment within the Canadian economy, jobs in the service sector have
declined over the past 40 years.
Answer: FALSE
Diff: 2 Type: TF
Reference: Trends in Operations Management

12) Productivity is measured as input over output.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management

13) Labour productivity is an index of the output per person or hours worked.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management

14) As the value of output per work hour goes up, the nation's standard of living is lowered.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management

15) Over the last decade the gains in labour productivity in Canada have been greater in the
manufacturing sector than in the service sector.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management

16) Today, most products are made of material and services from around the world.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management

17) Many companies today compete on the basis of time.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management

18) Today, many environmental issues are receiving more emphasis.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management

2
Copyright © 2016 Pearson Canada Inc.

, 19) Competitive priorities are the means by which operations implements the firm's corporate strategies.
Answer: FALSE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities

20) Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA)
tends to lessen the competitive pressures on manufacturers located within member countries such as
Canada.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management

21) On a per capita basis, as a nation Canada is one of lowest emitters of greenhouse gases in the world.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management

22) One effective global strategy is strategic alliances.
Answer: TRUE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities

23) One factor used to determine market segments is psychological factors.
Answer: TRUE
Diff: 1 Type: TF
Reference: Supply Chain View

24) The first step of needs assessment is market analysis.
Answer: FALSE
Diff: 2 Type: TF
Reference: Supply Chain View

25) Flexibility is a possible competitive priority.
Answer: TRUE
Diff: 1 Type: TF
Reference: Supply Chain View

26) Consistent quality is unimportant to today's consumers.
Answer: FALSE
Diff: 1 Type: TF
Reference: Supply Chain View

27) Delivery time should always be less than two days.
Answer: FALSE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities




3
Copyright © 2016 Pearson Canada Inc.

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