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COMM 225 Test bank Chapter 5-Service Design Concordia University questions and answers CA$23.22   Add to cart
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COMM 225 Test bank Chapter 5-Service Design Concordia University questions and answers
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COMM 225 Test bank Chapter 5-Service Design Concordia University questions and answers True/False 1. The tradeoff between the cost of improved service and the cost of making customers wait provides the basis of waiting line analysis. Ans: True Difficulty: Easy Feedback: Waiting Line Analysi...

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  • December 30, 2023
  • 23
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

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  • comm 225
  • comm 225 test bank
  • comm 225 test bank chapter 5
  • comm 225 concordia university
  • comm 225 test bank chapter 5 service design

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COMM 225 Test bank Chapter 5-Service Design Concordia
University 2024-2025 questions and answers



File: ch5,



True/False




1. The tradeoff between the cost of improved service and the cost of
making customers wait provides the basis of waiting line analysis.

Ans: True
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement



2. A single waiting line model can be applied to every type of waiting line system.

Ans: False
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement



3. Waiting lines form only when service operations are understaffed.

Ans: False
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement



4. Waiting lines form because customers arrival times and service times are
not always equal.

Ans: True

,Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement



5. The calling [population is the source of customers used in waiting line analysis.

, Ans: True
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement



6. The number of arrivals per unit time to a service facility is often described by a
Poisson distribution.

Ans: True Difficulty:
Moderate
Feedback: Waiting Line Analysis for Service Improvement



7. Balking occurs when a customer waiting in a line moves from one line to
another because he believes it is moving faster.

Ans: False Difficulty:
Moderate
Feedback: Waiting Line Analysis for Service Improvement



8. The negative exponential distribution is the probability distribution s
most commonly used to describe service times.

Ans: True Difficulty:
Moderate
Feedback: Tools for service design



9. If service times are exponentially distributed then service rates are
normally distributed.

Ans: False Difficulty:
Moderate
Feedback: Waiting Line Analysis for Service Improvement



10. If the average service rate is smaller than the average aeeival rate an
infinitely large waiting line (queue) will form.

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