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Medical Office Administrative questions well answered already passed
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Medical Office AdministrativeEmail; handy tips when using email to communicate - correct answer ✔✔Use a personal name if your
system allows it; Identify your message in subject line; Do not use upper case letters; check who the
receiver is before clicking send; use please and thank yo; it can be used as a legal document
Scheduling - correct answer ✔✔The medical assistant is responsible to schedule patients in a manner
that is both accurate and effective
New patient - correct answer ✔✔Provider and type of appointment; Correct spelling of patient's full
name; Patient's address; Appropriate phone number; reason for visit; Name of referring Doctor; type of
insurance
Fixed appointment scheduling - correct answer ✔✔one patient is scheduled for a specific appointment
time
cluster scheduling - correct answer ✔✔group of patients are scheduled to come in to receive the same
type of service, the medical assistant should schedule the patients around the same block of time
double booking - correct answer ✔✔When two patients are scheduled to see the same physician at
once
wave scheduling method - correct answer ✔✔patients are scheduled for the first half of each hour, and
each patient is seen in the order they arrive.
triage - correct answer ✔✔prioritize the patients based on their medical needs,
Greeting the Patient - correct answer ✔✔juggle the responsibilities of answering phones,completing
paperwork and greeting patients in a proper manner
, Empathy - correct answer ✔✔is having an understanding and compassion for what patients are
experiencing, is a good characteristic for health professionals to possess
Communication requires the following elements - correct answer ✔✔A message to be sent; A person to
send the message; A person to receive the message
Good listeners apply the following skills: - correct answer ✔✔Face the person; Have good eye contact;
Lean toward the person; Respond to the person; Paraphrasing (person's message in your words);
Clarifying, make sure you understand the message; Silence
Kinesics - correct answer ✔✔The study of nonverbal communication
Kinesics slip - correct answer ✔✔Where verbal and nonverbal messages do not match; a patient's face
or mannerisms can explain what they are experiencing more accurately
Zones of Comfort - correct answer ✔✔Intimate space - 18 inches or closer; personal space - 18 inches to
4 ft; social space - 4 ft to 12 ft; public space - 12 ft or more
Gestures - correct answer ✔✔Not all "gestures" mean the same thing in all cultures. Direct eye contact
or pointing a finger could be interpreted as signs of disrespect. A warm smile is almost universal as a sign
that is welcoming and acceptable by most people.
Phone Etiquette - correct answer ✔✔Answer the telephone promptly and kindly; Never allow an angry
or aggressive caller to upset you; remain calm and composed; speak clearly and concisely
Ventral - correct answer ✔✔front part of body
Dorsal - correct answer ✔✔back part of body
Anterior - correct answer ✔✔in front of
Posterior - correct answer ✔✔toward the back part of body
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