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CSA 2024 Practice - ServiceNow
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ate to add users to? (e.g., the itil group) - answer-[sys_user_group] The "system group" table is an out-of-the-box table created by ServiceNow to host every group added to your instance. If you want to categorize, flag, or locate records, what should you use? - answer-A tag What is the 't...

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  • September 7, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • csa 2024 practice servicenow

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  • CSA 2024 Practice - ServiceNow
  • CSA 2024 Practice - ServiceNow

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CSA 2024 Practice - ServiceNow
What is the "technical name" for the table that stores the groups you create to add users to? (e.g., the itil group) -
answer-[sys_user_group]

The "system group" table is an out-of-the-box table created by ServiceNow to host every group added to your
instance.

If you want to categorize, flag, or locate records, what should you use? - answer-A tag

What is the 'technical name' for the "Predictive Intelligence" plugin? - answer-(com.glide.platform_ml)

What are the 3 types of context menus in ServiceNow? - answer-List, Column, and Record Contex Menus

On the list view you can view all 3 types of context menus:
List (Hamburger icon by table name)
Column (Hamburger icon by field name)
Record (right-click on the cell).

What does a List View show in ServiceNow? - answer-Records from a table

What are the 3 components that make up a 'filter condition'? - answer-Field, Operator, and Value (FOV)

Out-of-the-box, what is the maximum number of activities saved to your "History"? - answer-30, but this can be
changed by configuring the glide.ui.nav.history_length property on the sys_properties.list table.

Where can admins navigate to view favorites saved by ANY USER? - answer-System Definitions > Bookmarks

What is the correct definition of an "Application" in ServiceNow? - answer-A group of modules, or pages, that
provide related information and functionality in an instance.

Applications group related modules and pages together.

What is "a version of a customized list or form which defines which fields appear and in what order"? - answer-
A view

Views are customized list views or form views that can be edited or created to only show certain fields.

The 'admin' role grants access to ALMOST all functionality in an instance with which two exceptions? -
answer-HR and Security Operations

Admins will not automatically be given access to the HR platform and in order to work with security
operations, they will also need the privilege to elevate their role to "security_admin".

What is the ServiceNow best practice for assigning roles to users? - answer-Create the role > add the role to a
group > add the user to the group

Where are impersonations logged in ServiceNow? - answer-The System Log

Impersonations are logged in the System Log. The glide.sys.log_impersonation would need to be added first
and set to true.

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