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HCA101 - Quiz 3 - Awareness of Listening to Facilitate Person/s-Centred Communication in Healthcare with correct answers 100% CA$11.53   Add to cart
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HCA101 - Quiz 3 - Awareness of Listening to Facilitate Person/s-Centred Communication in Healthcare with correct answers 100%
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HCA101 - Quiz 3 - Awareness of Listening to Facilitate Person/s-Centred Communication in Healthcare with correct answers 100% What is Awareness of Listening? - Correct Answer -Listening that responds to verbal & non-verbal messages to indicate interest & acceptance -Skill of Achieving Person-C...

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  • September 27, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • what is awareness of listening
  • overview of the soler model
  • what are the benefits of having awareness of liste

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  • HCA 101
  • HCA 101

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HCA101 - Quiz 3 - Awareness of
Listening to Facilitate Person/s-Centred
Communication in Healthcare with
correct answers 100%
What is Awareness of Listening? - Correct Answer -Listening that responds to verbal & non-verbal
messages to indicate interest & acceptance



-Skill of Achieving Person-Centred Care or Placing the Person/s at the Center of Communication
Interactions; can be beneficial in everyday relationships



Overview of the SOLER model? - Correct Answer -A model that is 20 yrs old that highlights major non-
verbal methods for communicating solidarity w/ the person/s

-Excellent guide; Western Society

-Does not accommodate cultural variations & expectations while listening



What are the Benefits of having Awareness of Listening? - Correct Answer -Listening is widely used
communication skill in life to develop connections w/ and understanding of others

-Effective listening is an ART; reinforces the need to practice & apply conscious effort

-Increase in electronic communication decreases "face to face" interactions, thus amount of active
listening

-Potentially affects the quality & effectiveness of listening; indicates need to practice & sometimes apply
conscious effort to achieve effective listening



What Defines Effective Listening? - Correct Answer -Requires all Components of Family/Person-centred
practice

-A healthcare professional must understand what listening involves & how to perform it during daily
practice

-May require use of questions to clarify accuracy of perceptions

-Then requires healthcare professional to validate the expressed emotions

, ***What are the Requirements of Effective Listening? (Slide 7) - Correct Answer -Prepare themself to
listen; remove distractions; ensure no interruptions

-Organize physical environment to create equality & safety

-Organize the setting to minimize distractions & interruptions; adjust to all situations & needs regardless
of strength of emotions & severity of need

-Demonstrate interest through body language & gestures; be visibly tuned in

-Listen w/ whole self by using observational, social, emotional and cognitive skills (sometimes spiritual
too)

-Consciously focus full attention on person/s

-Seek interest areas & relevance to role to assist their continued focus & develop therapeutic
relationship



***What are the Requirements of Effective Listening? (Slide 8) - Correct Answer -Careful observation of
all non-verbal messages

-Conscious choices about which non-verbal messages are appropriate in response to person/s

-Consciously communicate interest & commitment to person/s through use of verbal & non-verbal cues

-Explore meaning of all non-verbal & verbal messages (paraphrasing or questioning)

-Avoid stereotypical assumptions about person; avoid interrupting

-Communicate importance of contribution of person/s in process

-Consider cultural variations in listening & associated non-verbal messages



What are the Results of Effective Listening? - Correct Answer -Improves outcomes & increases the
satisfaction of both person/s & healthcare professional

-Enables Healthcare professional & person/s to:

^relax, share & explore relevant info; increases knowledge & potential insights of healthcare
professional & person/s

^carefully observe non-verbal messages; note their significance at the time; if appropriate, validate
messages; sometimes diffuse emotions that may otherwise negatively dominate interactions

^Develops trust & understanding by unravelling complexity of the needs

-Understanding of gathered info may reduce occurrence of unnecessary events & likelihood of
difficulties/ increases possibility of meaningful & satisfactory outcomes

-Design & develop relevant goals/interventions based on info gathered in collab relationship

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