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BUAD 302 Final Exam questions well answered
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BUAD 302 Final Examcredibility - correct answer ✔✔your reputation for being trustworthy, the degree to which others believe
or trust in you
post-trust era - correct answer ✔✔the public overwhelmingly views businesses as operating against the
public's best interests, and the majority of employees view their leaders and colleagues skeptically
competence, caring, character - correct answer ✔✔three components of credibility
competence - correct answer ✔✔refers to the knowledge and skills needed to accomplish business
tasks, approach business problems, and get a job done
the interviewing process - correct answer ✔✔1. screening stage 2. interviews 3. final evluation
screening stage - correct answer ✔✔filter out applicants who are unqualified or otherwise not a good fit
for the position
interviews - correct answer ✔✔selection stage, helps organization identify top candidates
final evaluation - correct answer ✔✔often done by a higher ranking executive. object is to sell you on the
advantages of joining the organization
sequence of interviews - correct answer ✔✔1. preliminary interview 2. receiving applications 3.
screening of applications 4. employment test 5. employment interview 6. checking references 7. physical
examination 8. final selection
structured interview - correct answer ✔✔assessment method designed to measure job-related
competencies of candidates by systematically inquiring about their behavior in past experiences or
proposed behavior in hypothetical situational
,open-ended interview - correct answer ✔✔questions are typically used when the same questions are
asked of all interviewees
panel interview - correct answer ✔✔interviewing situation where 2 to 5 interviewers are present to
interview a candidate
group interview - correct answer ✔✔several candidates are interviewed at one time
behavioral interview - correct answer ✔✔focuses on discovering how an applicant acted in specific
employment-related situations
situational interview - correct answer ✔✔candidates are asked to respond to a specific situation they
may face on the job
working interview - correct answer ✔✔employers invite job candidates to work in the office for a few
hours or days to test their skills before hiring them directly
stress interview - correct answer ✔✔the employer lines up a bunch of interviewers (one at a time or en
masse) whose mission is to intimidate you
7 things to research before any job interview - correct answer ✔✔1. the skills and experiences the
company values 2. key players 3. news and recent events about the employer 4. the company's culture,
mission, and values 5. clients, products, and services 6. the inside scoop 7. the person interviewing you
3 stages of an interview - correct answer ✔✔1. the warm-up 2. the question-and-answer session 3. the
close
persuasion - correct answer ✔✔process aimed at changing a person's or group's attitude or behavior
toward some event, idea, object, or other person(s), by using written or spoken words to convey
information, feelings, or reasoning, or a combination of them
3 components of credibilty - correct answer ✔✔1. competence 2. caring 3. character
, competence - correct answer ✔✔when you know everything about your product, service, or idea
caring - correct answer ✔✔when you explain how you product, service, or idea benefits others
character - correct answer ✔✔when you provide completely reliable and honest information
AIM planning process - correct answer ✔✔1. analyze your AUDIENCE to understand their needs values,
and how they are influenced 2. develop your IDEAS as you wrestle with the complicated business at
hand 3. create a MESSAGE structure that most effectively reduces resistance and gains buy-in
methods of persuasion - correct answer ✔✔ethos (character), pathos (emotions), logos (proof)
ethos - correct answer ✔✔uses trust and focuses first on the speaker as a person of integrity and good
character
pathos - correct answer ✔✔appeals to the emotions of the listener, seeking to excite or arouse interest
logos - correct answer ✔✔focuses first on the argument using logic and rational explanation
methods of influence - correct answer ✔✔liking, reciprocity, authority, social proof, scarcity, consistency
social proof (consensus) - correct answer ✔✔people determine what is right, correct, or desirable by
seeing what others do
liking - correct answer ✔✔people are more likely to be persuaded by people who they like
reciprocity - correct answer ✔✔influence based on returning favors
consistency - correct answer ✔✔based on the idea that once people make an explicit commitment, they
tend to follow through or honor that commitment
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