Unit 4 - Customer Service in Travel and Tourism

TICKETS FOR THE CUSTOMERS DAYS OUTS

ON UNIT 4 YOU HAD TO PICK A ORGANISATION AND THE QUESTIONNAIRE IS FOR THE CUSTOMERS REVIEWS

P4 COMPLAINT LETTER WELL WRITTEN. MARKED AND ACHIEVED. ALLOWED TO USE NAMES AND DATES.

P4 TWO LETTERS VERY WELL WRITTEN. ALLOWED TO USE NAMES AND DATES.

P1 P2 M1 D1 FOR UNIT 4. Very detailed work, i guarantee pass-merit-dinstiction. Includes pictures. It will help you for sure!

Unit 4 - Customer Service in Travel and Tourism P1 - Explain the importance of providing excellent customer service in travel and tourism organisations

Unit 4 - Customer Service in Travel and Tourism P2 - Describe customer service provision in travel and tourism organisations to meet the individual needs of different types of customers

BTEC Travel and Tourism - Unit 4 - Customer Service P4, P5, M2, M3, D2 - Customer Service - Distinction Having described these skills, learners will have the opportunity to put them into practice as P4, P5, M2 and M3 must be assessed through practical activities. This could be in real travel and tourism workplace situations, or may be simulated through role-plays. All assessment evidence for these criteria could be supported by observation sheets signed by the assessor which details how each c...

BTEC Travel and Tourism - Unit 4 - Customer Service P3 P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts. Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills needed to handle complaints. It is important that the descriptions relate to customer service skills in travel and tourism contexts. A general description of customer service skills without relevant travel and tourism ex...

BTEC Travel and Tourism - Unit 4 - Customer Service P1, P2, M1 - Merit The evidence for P1 must include an explanation of the importance of excellent customer service to the organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in the content range following the italic sub-headings, ie customer service, importance to the organisation, importance to the customer and importance to the employee. The ex...