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IMRD of impact of Covid 19 on South Africa
IMRD of impact of Covid 19 on South Africa
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Suburban Homes realized that its ambitious plan of expanding its business toseveral Southern States in the United States is possible if it is known for its high-
quality homes that meet local, state, and federal standards as well as exceed
industrial standards for quality.
Even though Suburban Homes did not place a strong emphasis on quality but
focused on meeting industrial standards, the company has realized that it must
exceed all the quality standards to expand its business successfully. Although
Adam Smith worked for several years in the construction industry, he is not
specifically trained in quality management and he is not well versed with quality
management tools and techniques. He is actively seeking help internally and
externally.
In the previous chapters, you have learned about scope plans (WBS), schedule
networks, cost estimations along RBS, and risk assessments for the project
described. Now, the quality management plan needs to be added to make the
project plan comprehensive project.
Adam's primary task is to develop a quality management plan. Further, he realized
that employee turnover and the expansion of the business in the southern states
has led to Suburban Homes developing a centralized quality management team.
You are hired as a consultant to develop a comprehensive quality management
plan.
For your assignment:
· Assess quality expectations of a typical home buyer who is the primary
stakeholder and other key stakeholders to develop a plan for stakeholder
satisfaction.
· Identify relevant standards of quality.
· Develop quality measures for monitoring project performance.
· Develop a quality management plan as described in this chapter.
· Perform a qualitative assessment to prioritize risks.
· Develop a quality policy.
· Develop a process improvement plan.
· Define a quality assurance approach.
The measure of quality assurance is the gap between the customer expectation level and the
actual experience encountered ( Parasuraman et al.,1985).
Majority of an organization and came to provide products and services in many faults that
simply because they do not have an accurate understanding of what consumers expect from
them ( Zeithaml et al.,1990). According to the US House, builders should in to identify the
customer base and be able to track them to predict the future organizational requirement of
view shared by the National Association of home builders (NAHB.,2003)
The housing market contributes about approximately 27 % of overall CO2 emissions
associated with energy.
as per the consumer demand was quality has been defined as a total of characteristics of an
entity that bears on its ability to satisfy the needs of a customer the state it and amplified hu
quality needed are the inputs used in defining project requirement from the donor and the
beneficiaries it means that the product of the services must meet the objective of the project
and having value to be beneficiary can use the material of service as it was intended. The
main focus of quality management is meeting or exceeding stakeholder's expectations and
confirming the project design and specification. Is very essential to give the project as per the
stakeholders' expectation and here are the stakeholders are the final consumer and can be
defined as a process in its initial process within the SE engine that said the foundation from
which the system is designed and the product realizes the main purpose of this process is to
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