Certified Parks and Recreation Professional (CPRP) Exam
2022 Graded A+(The real actual test)
Benchmarking Correct ans - the process of comparing an organization's practices and technologies with those of other companies
Rules Correct ans - Specific; direct participants and employees to act in a prescribed manner
Policies Correct ans - broad and open to interpretation. Based on circumstances, set direction.
Anti-discrimination is an example of a Correct ans - policy
Procedures Correct ans - Chronological sequence of activities; define steps for implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: Correct ans - Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) Correct ans - 1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that facilities are effective and safe
Evaluations Correct ans - Explain the value of the expenditures of the services and explain that services are meeting community needs
Needs assessment Correct ans - provides feedback on community attitudes, opinions, and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and Recreation between these two things: Correct ans - Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are examples of: Correct ans - Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation Director" is an example of a: Correct ans - Policy
"T o obtain a permit, first call the Parks and Recreation Director, then pay permit fees and submit application" is an example of a Correct ans - Procedure Comprehensive Plan Correct ans - Identifies short and long-term priorities for P&R department, includes agency's goals and policies, identification of deficiencies, inventories, and developed standards for Parks
Master Plan Correct ans - Subsets of comprehensive plan; focuses on physical resources and development. Typically updated every 10 years. Driven by data.
Strategic Plan Correct ans - Development or revision of mission and vision; action plan for achieving goals and objectives. Based on data analysis
that provides insight to trends in agency's internal & external environments
ADA act of 1992 requires... Correct ans - - that physical alterations to public accommodations must be made to accommodate people w/ disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of Justice? Correct ans - 1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations Correct ans - Based on the image/reputation of
the agency, prior experiences with the agency, marketing/promotional material related to the agency, and word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following organizations (5) Correct ans - 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and Recreation? Correct ans - Minimum level: Maintain area so it
is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance Correct ans - Preserve or improve the appearance of a facility or equipment. Less frequent than housekeeping activities, vary by season and user preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... Correct ans - Stripping/waxing floors, painting walls, cleaning fixtures, adjusting doors
Work order Correct ans - a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP, on-site maintenance workers, or facility users.
Landscaping maintenance can...W Correct ans - enhance attractiveness, invite users, channel traffic, contribute to safety, and disguise
unattractive areas. Landscaping should support, not dictate program efforts.
RFP (Request for Proposal) Correct ans - A document that is sent out to potential vendors requesting them to provide a proposal on a product or service. Develop a scope of the project, obtain bids, identify a contractor, supervise project to agency standards.
Preventative Maintenance Correct ans - a program of regular inspections and care to avert potential problems. Prolongs the life of equipment and improves organizational efficiency by avoiding downtime due
to inoperable equipment.
What is the difference between a credit card and a P-card? Correct ans - Credit cards can carry over a balance, P-cards must be paid off at the end of the month. Monthly use fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? Correct ans
- Standard P.O.s are used for a one-time delivery of goods and/or services and are paid-in-full once purchase is complete. Blanket P.O.s are used for small, continuous purchases, and the agency is billed once per month (ex: maintenance staff would use one at a hardware store).
Market Correct ans - the set of actual and potential buyers of a product or service who have similar characteristics and are wiling and able to
spend money or exchange other resources to obtain a product.
Marketing Mix (4 P's) Correct ans - Product, Price, Place, Promotion
Collaboration Correct ans - short-term relationship, lasts until a problem is solved
Alliance Correct ans - Requires a high level of commitment between organizations, as well as the sharing of authority and decision making. Ex: T wo neighboring park depts planning and implementing a combined Halloween event
Partnership Correct ans - Strongest relationship between organizations. Formed when two or more partners come together to create an entirely new entity.
Marketing Mix: Product Correct ans - Services and facilities offered to the public. Product is adapted to meet the needs of specific groups. Ex: T ee ball for kids, Fast-pitch softball for teens, Slow-pitch softball for adults
Marketing Mix: Price Correct ans - Can have major impact on participation. T oo high of price may not be affordable for most people, too low creates a low perceived value.
Marketing Mix: Place Correct ans - Distribution of products. Includes accessibility of programs and the facilities where they are offered, including how close the place is to where people live and work, atmosphere, geographic area, population density. Also includes day of week, time, and format of program.
Marketing Mix: Promotion Correct ans - Means of communicating the value of a product. Done through the promotions mix.
Market Segmentation Correct ans - The process of subdividing a larger
heterogeneous market into small homogeneous markets that are more similar in the media they are exposed to, their product wants, and how they will respond to the marketing mix.
Four variables for market segmentation Correct ans - 1. Demographics
(income, age, race, sexual orientation), 2. Geography (travel time and proximity), 3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class), 4. Behaviors (skill level and product loyalty).
T arget Marketing Correct ans - Markets the agency chooses to focus on for a particular product (ex: story time = families with elementary-age children).
Theme Correct ans - The concept that drives a program's design and marketing
Job analysis Correct ans - provides a foundation for the job description.
