C429 HEALTHCARE OPERATIONS
MANAGEMENT WGU EXAM 2022-2023 / C429
HEALTHCARE OPERATIONS MANAGEMENT
WGU EXAM 150+ REAL EXAM QUESTIONS AND
ANSWERS 2022-2023 | COMPLETE VERSION –
EXPERT FEEDBACK
1. opportunities within the organization. The organization knows it must identify
other ways to increase job satisfaction or there will be high employee turnover.
Which action can improve job satisfaction in this scenario?
2. A hospital's governing board of trustees has asked a hospital administrator to
find a solution to numerous compliance issues that have ultimately affected the
hospital's performance.
3. Which initial action should the hospital take to address these compliance issues?
-Promoting service excellence
-Developing a corrective action plan
-Encouraging autocratic leadership
-Implementing an employee recognition program --ANSWER-- Developing a
corrective action plan
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,4. The former chief administrator of a health and wellness center is reassigned
after
the staff lost trust in leadership due to lack of visibility.
5. How can the new chief administrator correct this problem?
-By rounding with the staff
-By holding meetings with leadership
-By implementing a non-monetary employee recognition program
-By surveying the employees to determine unresolved problems --ANSWER-- By
rounding with the staff
6. A hospital emergency room (ER) has had frequent turnover in nursing positions,
which has caused increased wait times. The hospital must use new strategies to
reduce employee turnover and decrease wait times.
Which leadership strategy should be used?
-Increasing patient to nurse ratios in the emergency room
-Expanding the triage area space with an additional triage RN
-Empowering human resources to hire from outside the organization
-Empowering nurses to use holding areas for patients being admitted
--ANSWER-- Empowering nurses to use holding areas for patients being admitted
7. A large healthcare system is currently implementing an initiative to
reduce
catheter-associated infections for its inpatients—not only for patient safety, but
also as a strategy to ensure the organization is not penalized in its reimbursements.
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,8. Which two practices will assist in the implementation of this initiative?
Choose 2 answers
-Engaging front line employees' feedback on current practices
-Submitting a request for proposal (RFP) for a new catheter vendor
-Evaluating previous financial impact to determine potential penalties
-Providing mandatory training to help employees implement the protocols
--ANSWER-- Engaging front line employees' feedback on current practices
Providing mandatory training to help employees implement the protocols
9. A hospital leadership team is about to start its hospital-wide implementation of a
Hospital Consumer Assessment of Healthcare Providers and Systems program
and has discussed best practices that should be implemented based on a recent
leadership seminar the team attended on the subject.
10.Which strategy should be used to ensure successful implementation of
the
program?
-Engaging with all stakeholders
-Providing an informative web page
-Educating volunteers on guidelines
-Reviewing reports of similar facilities
--ANSWER-- Engaging with all stakeholders
11.A well-established medical chain has discovered that infighting is taking place
between its high-level leaders over boundaries and responsibilities. The chief
executive officer (CEO) wishes to resolve the in-fighting.
12.Which conflict resolution method should the CEO use to resolve this issue?
-Forcing
-Win-win
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, -Compromise
-Accommodation
--ANSWER-- Win-win
13.A large healthcare organization is struggling and has decided it wishes to be
a
more innovative company. It decides to reorganize its structure to support this
initiative.
14.Which type of organizational structure will enhance creativity among its
workers
and managers?
-Pyramid
-Flattened
-Functional
-Geographical
--ANSWER-- Flattened
15.The chief financial officer (CFO) of a hospital has received a HIPAA audit that
has
identified deficiencies in the medical/surgical nursing unit.
16.Which strategy should the CFO and nursing director use to ensure that
the
department is compliant with HIPAA?
-Provide HIPAA pamphlets to patients and their families
-Ensure HIPAA consent forms are readily available
-Have the staff read the policy for HIPAA on the unit
-Conduct HIPAA training and testing for competency –
-ANSWER-- Conduct HIPAA training and testing for competency
17.A low-performing physician's office has struggled with new patient enrollment
and is trying to increase its revenue. The physician is concerned about non-
compliance with the Stark Law.
Which action is of concern?
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