Test Bank for Business Communication: In Person, In Print, Online, 10th Edition by Newman
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Module
Business Communication
Institution
Business Communication
Test Bank for Business Communication: In Person, In Print, Online 10e 10th Edition by Amy Newman. ISBN-13: 0648
Chapter 1: Understanding Business Communication
1-1 Communicating In Organizations
1-1a Employers’ Perspective
1-1b Personal Perspective
1-2 The Components Of Communication
1-2a...
CHAPTER 01 10e
1. Employees prefer to receive bad news through the personal medium of email.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.3 - 1.3
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communication Media Choices
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 12/4/2015 12:37 PM
2. A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 12/4/2015 12:38 PM
3. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
. Page 1
,CHAPTER 01 10e
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
5. The five components of communication are the need for communication, sender, message, audience, and response.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
6. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
. Page 2
,CHAPTER 01 10e
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to communication.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
9. Individual experiences, culture, and personality affect how the communication need translates into an actual message.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
. Page 3
, CHAPTER 01 10e
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
10. An example of a communication barrier in the communication system is an employee who is too busy to read an
important email.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.2 - 1.2
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communication Barriers
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 12/4/2015 12:39 PM
11. Lateral communication typically involves persuading others who report to us.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
12. If you frown as someone speaks to you, you are providing the sender with your response about the message.
a. True
b. False
. Page 4
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