(Combined) Exam 2 (CH 4-6), MHR 325: Chapter 4, Chapter 4,
Organizational behavior exam 2, OB chapter 4, ch04, chapter
4 review exam 1, Organizational Behavior and Development
Final, 5) Emotions, MGMT Quiz 3, MHR Chapter 6, MGT
Chapter 6-9 Exam, CH 6, All, MGMT..., All With Complete Verified
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According to the affective events theory:
emotions can trigger spontaneous behavior.
Which facet of job satisfaction bring(s) more responsibility and increased work
hours?
Promotion
Which of the following statements is true?
Job satisfaction is moderately correlated with citizenship behavior.
Satisfaction with ______ reflects employees' feelings about their actual work
tasks, including whether those tasks are challenging, interesting, respected, and
make use of key skills rather than being dull, repetitive, and uncomfortable.
the work itself
Tom is a commercial interior designer. He is responsible for arranging the basic
layout of spaces within a building as well as other aspects such as the acoustics,
lighting, temperature, color, furniture, furnishings, moldings, and paneling inside
the building. He enjoys transforming interior spaces into something functional as
well as aesthetically appealing. Tom's job has:
high identity.
Alice, a cartoonist, has been an achiever throughout her career. She enjoys the
intellectual stimulation and independence she has at work. She feels her work
allows her to use her creativity and artistic skills to its full potential. Which of the
following work value categories is important to Alice?
Work itself
Moods can be categorized into:
pleasantness and activation.
Which of the following statements is true regarding coworker satisfaction?
Coworker satisfaction is important because employees spend considerable time with
coworkers.
The _____ assesses pay, promotion, supervision, and coworker satisfactions and
satisfaction with the work itself.
Job Descriptive Index
According to the job characteristics theory, the degree to which the job requires
completing a whole, identifiable, piece of work from beginning to end with a
visible outcome is known as:
Identity
Jamie, Patrick, and Evan have just finished their team's project and are waiting
for their supervisor's feedback. Using the chart provided, one can map their
moods onto different categories labeled as I - VIII.
,Evan has been mostly unengaged ever since the project started. This was not her
best work, neither was her work bad. Her mood can be categorized under:
IV.
Which of the following statements about the JDI is FALSE?
The JDI manual provides international norms for all facets.
Job satisfaction has a _____ correlation with affective commitment.
strong
The results of surveys of common work values can be broken down into several
general categories. Those general categories include which of the following sets
of items??
Promotions, altruism, and status
Which type of emotion can be best explained as "facing an immediate and
concrete danger"?
Fear
Jake, Kylie, and Sam have different ideas about what makes a job satisfying. They
all work for a non-profit organization and go to areas where disease epidemics
have broken out. The pay is not high, and there can be extreme health risks. Their
coworkers are friendly, intelligent, and generally nice. Most of them will never be
world renowned, but there is a chance to engage in interesting analyses and
publish research done by their team. Jenna feels strongly that she wants to be
able to make a difference and help people when they are in trouble. Jake worries
deeply about expenses. He has a large load of student debt to pay off, and his
wife is expecting their second child. Sam likes teamwork but isn't thrilled by it.
She also has mild anxiety about germs. Which of the following statements is
most likely true?
Jake most likely has the lowest job satisfaction.
A publishing firm believes in providing continuous feedback to employees
regarding their work. Newly hired employees are assigned a mentor who works in
their team. The mentor reviews the new employee's work, and provides tips on
improving productivity. In this example, the firm is addressing which of the
following critical psychological states that make work satisfying for employees?
Knowledge of results
What type of mood is grouchy?
Unpleasant
_____ is a positive emotional state resulting from the appraisal of one's job or job
experiences.
Job satisfaction
The need to manage emotions to complete job duties successfully is called:
emotional labor.
Workplace surveys suggest that satisfied employees are becoming _____.
more uncommon
Which type of emotion best explains a distressing condition that has changed for
the better?
Relief
,When the duties and responsibilities associated with a job are expanded to
provide more variety, identity, and autonomy, it is termed as:
job enrichment.
Of the five facets of value-percept theory, if job satisfaction had to increase to a
large extent, which facet should be given high priority for improvement?
Satisfaction with the work itself
When your job provides _____, you view the outcomes of it as the product of your
efforts rather than the result of careful instructions from your boss or a well-
written manual of procedures.
autonomy
The psychological state that reflects the degree to which work tasks are viewed
as something that "counts" in the employee's system of philosophies and beliefs
is known as:
meaningfulness of work.
According to the value-percept theory, for an employee to have high supervision
satisfaction, which of the following is NOT critical?
Supervisor's salary
According to the job characteristics theory, the degree to which the job provides
freedom, independence, and discretion to the individual performing the work is
known as:
autonomy.
_____ are usually the most accurate and most effective in assessing the job
satisfaction of rank-and-file employees.
Attitude surveys
The JDI assesses all the following satisfaction facets EXCEPT:
altruism.
When one person can "catch" or "be infected by" the emotions of another
person, it is called:
emotional contagion.
Joe was recently hired at Creative Ideas, an advertising firm. Part of his training
involves moving through all of the departments and learning what each one does.
Everyday is something new for him and requires him to use different skills and
knowledge. He truly enjoys the challenge of facing something new every
workday. Joe's job is characterized by:
high variety.
Values are defined as:
those things that people consciously or subconsciously want to seek or attain.
Which of the following statements is NOT true about life satisfaction?
Increases in salary have a stronger impact on life satisfaction than do increases in job
satisfaction.
According to research, of the five facets of value-percept theory which two facets
have moderately strong influences on overall job satisfaction?
Pay satisfaction and promotion satisfaction
Mike is a child psychologist who is passionate about helping children through
difficult situations. He also volunteers at a free clinic during the weekend. Which
of the following work value categories would be important for him?
, Altruism
According to job characteristics theory, which of the following responsibilities
CANNOT be described as part of an autonomous job?
Following the instruction manual word by word
Emotions can be categorized into:
positive and negative.
Patrick, Evan, and Jamie have just finished their team's project and are waiting
for their supervisor's feedback. Using the chart provided, one can map their
moods onto different categories labeled as I - VIII.
Patrick was not satisfied with the team he was working with and had hostile
feelings toward them. He feels annoyed with them as he thinks that they did not
work enough during the project, and now he is feeling nervous and anxious about
the feedback. Patrick knows he did not do a good job with the project. Where
would Patrick's mood fit in?
VII
Which of the following is true regarding value-percept theory?
Value-percept theory suggests that people evaluate job satisfaction according to
specific "facets" of the job.
According to job characteristics theory, if employees lack _____, more variety
and autonomy should not increase their satisfaction very much.
growth need strength
George is a car wash employee whose job consists of directing customers into
the automated car wash. Which of the following statements is true about
George's job?
It has low variety.
Research shows that job satisfaction has _____ correlation with normative
commitment.
strong
Ann works at Creative Links International. Her job requires her to spend 8 hours a
day entering the employees' salary information on Excel spreadsheets. Ann's job
is characterized by:
low variety.
According to the value-percept theory, the relation between Dissatisfaction, Value
(importance) and Value (want) is given by:
Dissatisfaction = (Vwant - Vhave) x (Vimportance)
States of feeling that are often mild in intensity, last for an extended period of
time, and are not explicitly directed at or caused by anything are known as:
moods.
Which of the following is true regarding emotions?
Emotions usually last for only a few minutes.
Which of the following theories argues that job satisfaction depends on whether
an employee perceives that his/her job supplies the things that he/she values?
Value-percept theory
Job satisfaction is positively correlated with ______ and negatively correlated
with ______.
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