1. When customers are listened to online, they are more likely to contribute to company social media sites.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.3.3 - 3.3
NATIONAL STAND...
,1. Employees prefer to receive bad news through the personal medium of email.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.3 - 1.3
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communication Media Choices
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 12/4/2015 12:37 PM
2. A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 12/4/2015 12:38 PM
3. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
Copyright Cengage Learning. Powered by Cognero. Page 1
,DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
5. The five components of communication are the need for communication, sender, message, audience, and response.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
6. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
Copyright Cengage Learning. Powered by Cognero. Page 2
, STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to communication.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC - PROMOTION
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 9/24/2015 1:20 PM
DATE MODIFIED: 9/24/2015 1:20 PM
9. Individual experiences, culture, and personality affect how the communication need translates into an actual message.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
Copyright Cengage Learning. Powered by Cognero. Page 3
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