, Preface
This TEST BANK contains a variety of test questions for each chapter of
ORGANIZATIONAL BEHAVIOR: Science, the Real World, and You, 8th Edition.
Each chapter contains multiple-choice, true-false, matching, and short essay questions.
The features of this test bank include:
1. Ease of reference between the textbook and the test bank has been maintained
by the inclusion specific page numbers to assist in the quick reference for
multiple-choice, true-false, and essay questions. For the multiple-choice
questions only, the chapter Topic is also included. Page references appear in
the “REF,” and topic appears in “TOP.”
2. Test Questions Construction–The multiple-choice questions have been
designed to test varying degrees of comprehension by your students. This is
accomplished in two ways: (1) Four different types of questions (knowledge
and comprehension—abbreviated as K&C in the test bank, application—
abbreviated as appl. in the test bank, analysis—called simply analysis, and
synthesis and evaluation—abbreviated as S&E in the test bank), and (2) the
estimated degree of difficulty (easy, moderate, hard). Type appears in
“MSC,” or miscellaneous, and level of difficulty appears in “DIF.”
Knowledge and comprehension questions are designed to test a student’s
ability to recall a basic fact or definition. These questions test knowledge
regarding common terms, facts, and procedures, and test the ability to
distinguish among similar terms and concepts. As stated earlier, these
questions are abbreviated with K&C.
Application questions present specific problems that require students to
utilize text material in the resolution of problems. These questions strive to
represent real-world decisions or problems and apply theories and
principles.
Analysis questions ask students to recognize unstated assumptions and
logical fallacies, distinguish facts from inferences, and evaluate the
relevance of data for a given situation.
Synthesis and evaluation questions request students to select and use
criteria to help make a decision, selection, or judgment. Students are
requested to judge the degree to which data support a conclusion, compare
the relative effectiveness of different techniques to solve problems, and
support recommendations using appropriate reasoning.
© 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part .
, 3. All questions have been tagged to AACSB learning standards. Each question
is given two tags, described below. Tags appear in “NAT,” or national
standard.
Tier 1 Tags*:
Tags Skills
AACSB Communication Communication abilities.
AACSB Ethics Ethical understanding and reasoning abilities.
AACSB Analytic Analytic skills.
AACSB Technology Use of information technology.
AACSB Diversity Multicultural and diversity understanding.
AACSB Reflective Thinking Reflective thinking skills.
Tier 2 Tags*:
Tags AACSB Standard
Ethical Responsibilities Ethical responsibilities in organizations and society
Legal Responsibilities Legal responsibilities in organizations and society
Creation of Value Creation of value through the integrated production and
distribution of goods, services, and information
Group Dynamics Group dynamics in organizations
Individual Dynamics Individual dynamics in organizations
Information Technologies Information technologies as they influence the structure and
processes of organizations and economics, and as they influence
the roles and techniques of management
Environmental Influence Domestic and global economics environments of organizations
Motivation Concepts Other management-specific knowledge and abilities
Leadership Principles Other management-specific knowledge and abilities
HRM An understanding of the role and function of strategic human
resource management within a firm and the basics of hiring,
developing, compensation, performance management and labor
relations.
Strategy Explain how firms use the strategic management process to build a
sustained competitive advantage.
Operations Management Students will gain an understanding of operations management and
bee able to appreciate the integration of technology and how it
changes the way a firm operates in both manufacturing and service
settings.
*AACSB: Derived from the AACSB website “The Assurance of Learning Standards. 15.
Management of Curricula”
NOTE: These tags were developed by the publisher and applied based on the publisher’s
interpretation of AACSB International accreditation standards.
© 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part .
, CHAPTER 1—ORGANIZATIONAL BEHAVIOR AND OPPORTUNITY
MULTIPLE CHOICE
1. Netflix has recently been added to the S&P 500 (a distinction held by only the best organizations) and
also had a 200 percent gain in stock price. Netflix’s success has been attributed to each of the
following EXCEPT:
a. CEO Reed Hasting’s obsession with failure
b. solid business fundamentals
c. a risk-taking visionary spirit
d. Hasting’s early years in New England where he led the Outing Club at Bowdoin College
ANS: D PTS: 1 DIF: Moderate REF: p. 3
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: Thinking Ahead and Looking Back MSC: K&C
2. The study of organizational behavior is concerned with:
a. psychosocial, interpersonal, and organizational structure
b. psychosocial, interpersonal, and work design
c. interpersonal, group dynamics in organizations, and work design
d. psychosocial, interpersonal, and group dynamics in organizations
ANS: D PTS: 1 DIF: Easy REF: pp. 4-5
NAT: AACSB: Reflective Thinking | AACSB: Group Dynamics | AACSB: Individual Dynamics
TOP: Human Behavior in Organizations MSC: K&C
3. The study of individual behavior and group dynamics in organizational settings describes the content
of study in:
a. organization theory
b. organization design
c. organizational behavior
d. organizational development
ANS: C PTS: 1 DIF: Moderate REF: p. 4
NAT: AACSB: Reflective Thinking | AACSB: Group Dynamics
TOP: Human Behavior in Organizations MSC: K&C
4. Which organizational variable(s) is(are) important to the study of group dynamics?
a. organization structure
b. role conflict and ambiguity
c. job task
d. hierarchy of authority
ANS: A PTS: 1 DIF: Moderate REF: p. 5
NAT: AACSB: Reflective Thinking | AACSB: Group Dynamics
TOP: Human Behavior in Organizations MSC: K&C
5. The description of an organization as clockworks, in which human behavior is logical and rational,
would come from which level within the organization?
a. individual level
b. group or department level
c. organizational level
d. internal level
ANS: C PTS: 1 DIF: Moderate REF: p. 4
NAT: AACSB: Analytic | AACSB: Group Dynamics
© 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part .
