2024 Wellcare ACT Mastery Exam questions and answers
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Module
Wellcare 2024
Institution
Wellcare 2024
Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary.
1
Which elements are available as part of Wellcare's Sales Support model?
All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, r...
2024 Wellcare ACT Mastery Exam questions and answers
Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt
from the beneficiary. - answer 1
Which elements are available as part of Wellcare's Sales Support model? - answer All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums - answer False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's primary care provider (PCP) and/or specialists - answer True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of 85% or higher to successfully complete this course - answer True
Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a - answer Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. - answer False
Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be presented or distributed (formaland informal). - answer False
Marketing benefits in a service area where those benefits are not available is prohibited and considered misleading unless that is unavoidable because of local/regional or media use. - answer True CustomPoint sales material order dates will be posted on Wellcare.com - answer False
The online Centene Workbench self-service portal enables you to - answer All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA plan provider. The disclaimer must be: - answer Included in any marketing materials, including print materials and television advertisements developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in Centene Workbench. - answer All of these
Which of the following is not an example of Protected Health Information (PHI)? - answer Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales presentation. - answer 48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted electronic enrollments. - answer True
When explaining the provider network for D-SNPs and C-SNPs: - answer Avoid submitting applications with no primary care provider (PCP) to assist these higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always encourage and assist with connecting them with an in-network doctor
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