BTEC Level 3 Health and Social Care
Unit 2
What are the National Organisations in the Public Sector? - Answer-- NHS England
- HSC Northern Ireland
- NHS Scotland
- NHS Wales
What is the NHS Foundation Trust? - Answer-- It's funded by the government
- An independent organisation
- It moves decision-making from the NHS to local communities
What is the Mental Health Foundation Trust? - Answer-- It's provided by the GP
- Support may be needed from specialist service providers
- It's managed by the community
What is the Community Health Foundation Trust? - Answer-- They work with the GP and the
local authority social department to provide HSC support
- Services they may provide, include: health visiting, school nursing, walk in/urgent care centres,
adult and community nursing services, and end of life care
How are GP Practices funded? - Answer-- They are funded according to their workload
- They can receive further payment from the NHS, if they are deemed as giving high quality
service, or by the seniority of their patients or the length of time that they have been at the
practice
What are the range of services that the Public Sector can offer? - Answer-- Primary Healthcare.
This is provided by GPs, Dentists, Opticians & Pharmacists. There services are accessed
directly by the service user when needed
- Secondary Healthcare. This is normally accessed by the GP, as they make the referral to a
Consultant or other healthcare specialist
- Tertiary Healthcare. This provides specialist and complex services; e.g. hospice support, or
help at a specialist spinal injury unit
What is the Independent Sector? - Answer-- This is commonly referred to as Third Sector
Services, and these provide social services by the voluntary sector
- Key features, include: the use of volunteers for their services; their independent management
(managed by central government or local authorities); not being run for personal profit - any
income made is used within the service for its development
- Organisations within this sector, are usually funded through charitable donations and any
central or local government help
What is NACRO? - Answer-- National Association for the Care and Resettlement of Offenders
- This association changes lives by designing and delivering its service to equip people with the
skills, advice and support to move on
,Who are MENCAP? - Answer-- They improve the lives of people with learning disabilities, along
with their families
-MENtally handiCAPped - MENCAP
What is Shelter? - Answer-- Shelter helps the homeless and those who are badly housed and
struggling, by providing advice, support and legal services
Who is the NCVO? - Answer-- National Council for Voluntary Organisations
- They support and promote work for the voluntary sector
Who are Barnados? - Answer-They transform the lives of vulnerable children through the
provision of services, campaigning, and research expertise
What is the Private Sector? And how is it funded? - Answer-- This is the other side of the
healthcare sector that is fee-paying
- There are different aspects of private care providers, including: private schools, nursery and
pre-school services, hospitals, domiciliary day care, residential and nursing homes for the
elderly, and mental health services
- They are funded through: the fees paid directly by service users; payments made by health
insurance companies (BUPA - subscription scheme); and through grants and other payments
from central and local governments for services provided on their behalf
Who are AXA? - Answer-They provide help for people to protect their possessions, themselves
and their families - insurance
What is BUPA? - Answer-- It is a not-for-profit private healthcare company
- They provide a broad range of healthcare services, support and advice to people throughout
their lives
What is Domiciliary Care? - Answer-Care provided in the client's home to enable some
independence. This could include: support with domestic tasks, or intimate personal care
Who provides Hospice Care? - Answer-- ACORNS: They provide care for children 0-18 years
old, with life limiting or life threatening conditions, as well as support for their families
- St. Mary's Hospice: They help and support families throughout a patient's illness and after their
death
What are Day Care Centres/Units? - Answer-- They provide a friendly, stimulating and
supportive environment for people who would be socially isolated
- They serve: the elderly; people with disabilities, learning difficulties, mental health problems
and specific conditions (e.g. Dementia)
- Providers of the service, include: voluntary providers, statutory providers, and private providers
Who gives care in the workplace? - Answer-Occupational Health are supposed to keep
workforce's fit and healthy. This helps them carry out the duties that they are employed for
What are the 2 types of Care Homes? - Answer-- Residential Care - Provides help with personal
care
- Nursing Homes - Provides personal care
, What are some of the issues that affect access to HSC services? - Answer-- Community Care
Assessment: This is a professional assessment carried out by a local authority, to determine the
individuals need for care
- National Eligibility Criteria: This is where a criteria is applied to decide whether an individual is
entitled to (financial) support from the local authority's social services department
- Some barriers include: language, finance, the lack of resources, communication, and the
inconvenient location of services
What are the 3 types of referrals? - Answer-- Self-referral: This is when the individual contacts a
care provider requesting help for themselves
- Third-Party referral: This is when someone you know contacts a HSC service on another
person's behalf
- Professional referral: This is when a HCP contacts another service provider to request support
for a service user - secondary health care
What are the responsibilities of organisations towards people who work in HSC settings? -
Answer-- Meeting National Occupational Standards (NOS)
- Implementing Codes of Practice
- Supporting and safeguarding employees in HSC
- Undertaking continued professional development
What is the NOS? - Answer-- National Occupational Standards
- Standards of professional practice that are to be met in the workplace
- They underpin the Codes of Practice in care settings and curriculum for the training of
practitioners standards, including the codes of practice for professional bodies
Why is it necessary to implement Codes of Practice? - Answer-- Health and Social Care Act
(2008): This requires registered providers of care services to ensure that they have sufficient
numbers that are qualified to meet the needs of its service users. The act also provides training
and professional development to ensure that their staff carry out their role
- Social Care settings are required to complete an induction programme and meet the
requirements of the Common Induction Standards (2010), in order to practice
What is the process for supporting and safeguarding HSC employees? - Answer-- Follow the
protocols of regulatory bodies, such as the GMC - these provide protection for employees to
ensure they meet the expected standards
- Internal and external complaints - Care organisations have professional organisations and
inspection agencies to have formal procedures, in order to address complaints. Allegations of
poor practice against staff are addressed by the organisation's internal disciplinary systems.
More serious cases go to the regulatory bodies. In extreme situations, the police are informed
- Membership of trade unions/professional associations - these support staff, if they are accused
of professional misconduct or if they are in a conflict in other ways with their employer
Why is it necessary for HSC staff to undertake continued professional development? - Answer--
It ensures everyone is following the best practices and the most up-to-date procedures
- It is the responsibility of care managers to ensure that support staff, that are not necessarily
members, are also regularly updated, so that they can extend their skills
What policies are followed to prevent discrimination? - Answer-- Health and Safety
- Equality and Diversity
- Medication
