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Test Item File / Test Bank Administrative Procedures for the Canadian Office 11th Canadian Edition by Lauralee Kilgour, Edward Kilgour, Nelda Shelton. Isbn. 9780137727674.£20.37
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Test Item File / Test Bank Administrative Procedures for the Canadian Office 11th Canadian Edition by Lauralee Kilgour, Edward Kilgour, Nelda Shelton. Isbn. 9780137727674.
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Module
Bussiness administration
Institution
Bussiness Administration
Test Item File / Test Bank For Administrative Procedures for the Canadian Office 11th Canadian Edition by Lauralee Kilgour, Edward Kilgour, Nelda Shelton. Isbn. 9780137727674.
Administrative Procedures for the Canadian Office Test Bank / 11th Canadian Edition Test Bank / Administrative Procedures ...
TEST BANK / TEST ITEM FILE
Administrative Procedures for the Canadian Office 11 Edition
Introduction—A CAREER AS AN OFFICE PROFESSIONAL
PART I: MULTIPLE-CHOICE
Instructions: Circle the corresponding letter for the most appropriate answer.
1. Administrative assistants today provide what overall role?
a. foundational structure to the management of tasks
b. team members minimal support for operation of the business
c. a role known as partial team members
d. full team members technical support
e. mostly client services
2. In today’s business office, the administrative professional’s role involves what?
a. a subordinate role
b. understanding and implementing management priorities
c. mainly inflexible duties within the role
d. a constantly directed role
e. an authoritative role
3. Today’s administrative professionals are expected to:
a. work within the realm of their own flexibility.
b. work within the realm of their manager’s authority.
c. take initiative when necessary and keep pace with demands.
d. provide work decisions on behalf of their manager.
e. create an organizational culture.
4. Contemporary workplaces that adapt to trends leverage technology to support:
a. productivity and engagement in the workforce
b. administrative assistants’ jobs at an advancing rate
c. decision making by the administrative assistant
d. office specialists
e. the need for change
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,Test Item File—Administrative Procedures for the Canadian Office
5. A characteristic of interdisciplinary and multidisciplinary teams includes elements
of which of the following?
a. advanced technical training and human relations
b. different disciplines and expertise working toward a shared goal
c. any exceptional skill contributing to a team
d. exclusively skilled in multiple languages
e. specialized technology skills
6. Aligning time and assigning resources can be a substantial investment for
organizations in what area?
a. remote work
b. hybrid work
c. data analytic
d. digital innovations
e. data generation
7. What do businesses rely on to make decisions?
a. the attention of management
b. facts and statistical information gathered
c. specialized systems and software
d. social media and websites
e. data integrity
8. Technology that distorts the line between the physical world and digital or
simulated world describes what?
a. virtual continuum
b. immersive technology
c. augmented reality
d. virtual reality
e. mixed reality
9. The administrative professional is moving from a generalist role to a specialized one
requiring what type of foundational competencies?
a. advanced technical preparation and human relations skills
b. supervisory skills and employee engagement skills
c. a concentrated focus of only hard/technical skills
d. complex organizational, technical and supervisory skills
e. fundamental, personal management, and teamwork skills
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,Test Item File—Administrative Procedures for the Canadian Office
10. An effective strategy for business to address skill shortages and retain the
employee base uses which of the following term(s)?
a. digitalization
b. upskilling and reskilling
c. collaborative work practices
d. contract work
e. employee engagement support
11. An administrative professional’s role involves a broad type of communication
channel use. What communication style happens in real time?
a. synchronous communication
b. asynchronous communication
c. written communications
d. collaborative communication
e. service interactions
12. Skills that tend to be specific to certain types of tasks or activities that can be
defined and measured are classified using as what type of skill?
a. technical skills
b. transferrable skills
c. education and training skills
d. non-technical skills
e. soft skills
13. The skills and expertise of an administrative assistant are described as what?
a. portable, flexible, static, and transferable
b. portable, flexible, static, and in demand
c. portable, flexible, transferable, and in demand
d. not conducive to contract work
e. not conducive to working from home
14. Every organization needs personnel to utilize which of the following in order to
meet the organizational goals and objectives?
a. computers
b. administration
c. technical and non-technical skills
d. customer service
e. communication channels
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, Test Item File—Administrative Procedures for the Canadian Office
15. Administrative roles and titles fall under a broad umbrella for what reason?
a. the occupational classification systems coding
b. they encompass a wide variety of duties and skills in various sectors
c. employment with large companies is likely to occur
d. a global organization classification of skills
e. the amount of job duties listed in employment postings
PART II: FILL-IN-THE-BLANK
Instructions: Complete each of the following statements by writing the appropriate
word(s) in the blank(s) provided.
1. The gap between the concept of _________________ balance is now more
integrated.
2. Working hours for office professionals have migrated to a _______________
approach.
3. ____________________ structures are reshaping the new world of work.
4. Administrative professionals use sophisticated____________________ to
coordinate and expedite a myriad of operational activities and tasks.
5. The _________________is responsible for a wide variety of administrative duties
in support of senior management within an organization.
6. There is a narrowing of the gap between administrative responsibilities and
___________________ functions.
7. Acquiring and developing technical or hard skills, as well as, non-technical personal,
and skills often considered transferrable soft skills are essential for employability
success.
8. Administrative work is a broad category of employment and, as such, the roles and
responsibilities ____________________ continually in this occupational
classification.
9. ____________________ refers to a person’s capability for gaining and maintaining
employment.
10. For the administrative professional the____________________ salaries vary
substantially based on industry, job duties and labour market climate.
1-5
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