Other
Unit 8 business p4 and m2
- Module
- Unit 1 - Exploring Business
- Institution
- PEARSON (PEARSON)
Unit 8 business p4 and m2. criteria met in detailed aswell. both link together with a better flow
[Show more]
Content preview
Interview questions with responses1. Tell me about yourself and why you are interested in working at Asda?
I'm a committed person that is passionate about providing outstanding customer
service and making a great contribution to a team atmosphere. I've always respected
Asda's dedication to provide premium goods at reasonable costs while putting the
needs of its customers first. The company's ideals are quite similar to mine, and I
think my qualifications and background would be a perfect fit for the Asda team.
2. Can you give me an example of a time when you provided excellent customer
service?
Yes, there was once a customer who brought in a damaged product that they had
bought. Even though I had a busy day ahead of me, I made the effort to listen to their
worries, understand their predicament, and quickly send them a replacement item. I
made sure they were happy before they left the store, and I even checked in with
them afterwards to make sure they were still happy. My conviction that it is critical to
go above and beyond to satisfy customers was strengthened by this experience.
3. How do you handle multitasking and staying organised during busy periods?
It's critical to multitask and maintain organisation during busy times. I use time
management strategies and tools like to-do lists to prioritise things according to their
relevance and urgency and to keep me on track. In order to make sure that everyone
in my team knows their roles and is able to support one another when necessary, I
also make sure to keep lines of communication open with them. I also maintain my
focus and adaptability, adapting my strategy as needed to deal with demands and
priorities that change throughout time.
4. How would you handle a situation where a customer is unhappy with a
product or service
Upon meeting an unhappy client, I would initially pay close attention to their issues
without interjecting, enabling them to completely convey their discontent. After that, I
would genuinely apologise for any inconvenience caused and reassure them of my
commitment to finding a solution. I could suggest a different product, an exchange,
or a refund, depending on the circumstances. I would try to make their bad
experience into a good one by being understanding, and professional during the
conversation.
5. Tell me about a time when you had to work as part of a team, to achieve a
goal.
, One example was when my previous group had to plan a big event in a short amount
of time. Every team member was given distinct tasks to complete, and we worked
closely together to make sure everything went without any issue. Even though there
were setbacks and last-minute adjustments along the route, we managed to stay
together and encourage one another. We were able to exceed expectations by
delivering an event that was well-coordinated, successful, and collaborative. This
event made clear the value of teamwork and illustrated my capacity to function well
in a group to accomplish common objectives.
6. How do you ensure that the store is clean and organised during the day?
I think that in order to make a shopping atmosphere that customers enjoy, regular
cleaning and organisation are essential. To maintain Asda's standards of
cleanliness, I spot check frequently, organise shelves, and wipe up spills and stains
right away.
Situational Question
“Consider a case in which a customer comes to you to complain about a faulty item
they bought. How would you respond in this situation?”
Response: "My first goal in receiving a complaint from a consumer regarding a faulty
product would be to pay close attention to what they have to say and show respect
for their concerns. I would apologise for any inconvenience and reassure them of my
availability for assistance. I would next look into what choices are accessible by
consulting our store's return or exchange policy.
Task Question
Situation: "While restocking shelves in a crowded aisle, you see a spill on the floor
close by. What order would you put your tasks in?"
Response: I would say that keeping consumers secure and averting mishaps would
come first in this case. I would deal with the spill right away by either clearing it up
myself or alerting a coworker who is in charge of maintenance. I would quickly refill
the shelves after the area is secure, taking care to keep the display neat and
organised for the benefit of the customers.
Action Question
Scenario: "Tell me about an instance where you had to deal with a challenging client.
What steps did you take to address the issue?
Response: "I dealt with a customer who was upset over a delayed delivery in the
previous position. I demonstrated empathy and compassion by carefully listening to
their concerns in order to resolve the matter. I told them I was sorry for the
inconvenience and promised to look into the matter. I got in touch with the delivery
staff and gave the customer updates, and suggested other ways to satisfy their
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller halisha078. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £7.16. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62890 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now