Principles of Management - Chapter 5
A-type conflict (affective conflict) - correct answer-disagreement that focuses on individual or
personal issues
Absolute comparison - correct answer-a process in which each criterion is compared to a
standard or ranked on its own merits
Action plan - correct answer-the specific steps, people, resources, and time period needed
to accomplish a goal
Brainstorming - correct answer-a decision-making method in which group members build on
each others' ideas to generate as many alternative solutions as possible
Budgeting - correct answer-quantitative planning through which managers decide how to
allocate available money to best accomplish company goals
C-type conflict (cognitive conflict) - correct answer-disagreement that focuses on problem-
and issue-related differences of opinion
Decision criteria - correct answer-the standards used to guide judgments and decisions
Decision making - correct answer-the process of choosing a solution from available
alternatives
Delphi technique - correct answer-a decision-making method in which members of a panel of
experts respond to questions and to each other until reaching agreement on an issue
Devil's advocacy - correct answer-a decision-making method in which an individual or a
subgroup is assigned the role of critic
Distal goals - correct answer-long-term or primary goals
Electronic brainstorming - correct answer-a decision-making method in which group
members use computers to build on each others' ideas and generate many alternative
solutions
Evaluation apprehension - correct answer-fear of what others will think of your ideas
Goal commitment - correct answer-the determination to achieve a goal
Groupthink - correct answer-a barrier to good decision making caused by pressure within a
group for members to agree with each other
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