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HOSPITALITY AND TOURISM EXAM QUESTIONS WITH CORRECT ANSWERS 100% 2024
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HOSPITALITY AND TOURISM EXAM QUESTIONS WITH CORRECT ANSWERS 100% 2024
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HOSPITALITY AND TOURISMEXAM QUESTIONS WITH
CORRECT ANSWERS 100% 2024
Voluntary - CORRECT ANSWERS-What type of debtor-creditor relationship
involves the acquisition and use of credit cards?
The owners' personal property cannot be taken to pay the business's debts -
CORRECT ANSWERS-One of the characteristics of the form of business
ownership known as an LLC
Hotel restaurants and banquet facilities generally increase the prices of their
products. - CORRECT ANSWERS-A community experiences an increase in
food and beverage taxes. How might the tax increase impact the hospitality
industry in the community?
Paying commissions in the travel agents' currency - CORRECT ANSWERS-
What actions are foreign hotel chains taking that most encourages bookings
by travel agents in a different country?
Employee handbook - CORRECT ANSWERS-Business resources that provides
information about the company's dress codes and vacation policies, and
general rules for appropriate behavior is called this.
Critical feedback - CORRECT ANSWERS-What should employees be willing to
accept when defending their ideas objectively?
Make sure group members understand the group's purpose. - CORRECT
ANSWERS-What is typically the first step in holding a group discussion?
Rehearsing helps the speaker improve the delivery of the message. -
CORRECT ANSWERS-Why is it important for speakers to rehearse an oral
presentation?
Chronological - CORRECT ANSWERS-An employee is preparing a formal
report and must present important facts in the sequence in which they
occurred. The employee should prepare the report by presenting the
information in ___________ order.
,Understands - CORRECT ANSWERS-Businesspeople need to use the correct
words in written communication in order to make sure that the receiver
__________ the message.
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Within a business - CORRECT ANSWERS-A memorandum is typically used for
communication that takes place
Email - CORRECT ANSWERS-Every Friday, Odessa is supposed to remind
employees to complete and sign their time sheets before going home for the
weekend. What is the most appropriate channel for Odessa's reminder to
employees?
Consideration - CORRECT ANSWERS-What trait is being demonstrated when
employees treat customers with respect and without prejudice?
Let the customer explain the problem. - CORRECT ANSWERS-What is the first
step in handling customer complaints?
Selling customer lists without the customers' consent to third parties -
CORRECT ANSWERS-The ABC corporation's privacy policy states that the
company will maintain the confidentiality of its customers' information at all
times. Which of the following would be a violation of that policy?
There are multiple ways for guests to reserve their rooms. - CORRECT
ANSWERS-The Abbey Hotel uses multiple channels of distribution so that....
Sweatshirts - CORRECT ANSWERS-Form utility applies only to tangible goods
such as...
Its selling price is increased - CORRECT ANSWERS-Producers are willing to
manufacture more of a product when
Communities - CORRECT ANSWERS-Businesses that contribute money to
local educational, cultural, and training programs are showing social
responsibility to their...
Marketing - CORRECT ANSWERS-The owner of a small company decides to
stock a new product. Which business activity should the owner use to inform
potential customers about the new product?
It has encouraged the growth of a global economy. - CORRECT ANSWERS-
How has the spread of capitalism in the world since the early 1990s affected
business?
Contraction - CORRECT ANSWERS-Which phase of the business cycle would
most likely have an unfavorable effect on the business environment?
, Outputs divided by inputs - CORRECT ANSWERS-The formula that is generally
used to measure productivity is
Increasing their productivity - CORRECT ANSWERS-One way that businesses
can encourage economic growth without increasing their investment in labor
and capital is by
Stimulus control - CORRECT ANSWERS-Brianna knows that traffic jams cause
her stress, so she drives to work before the rush hour whenever possible.
Brianna is using what?
Nonverbal - CORRECT ANSWERS-Gestures are classified as part of __________
communication.
Developing strategies - CORRECT ANSWERS-Negotiators decide how to get
what they want by doing this.
Acknowledges the conflict - CORRECT ANSWERS-The first step in resolving a
conflict occurs when one of the two people
True - CORRECT ANSWERS-True or false: Everyone reacts differently to
change.
Approachable - CORRECT ANSWERS-Effective coaches are patient,
dependable, and this.
Listen and observe others - CORRECT ANSWERS-A tip that you should follow
about office politics
Transfer payment - CORRECT ANSWERS-When Brandon lost his job due to
downsizing, the government sent him an unemployment check to help him
cover his living expenses until he found another job. What is Brandon's
source of income?
To be competitive - CORRECT ANSWERS-What is a reason that businesses
extend credit to customers?
Manage money - CORRECT ANSWERS-Developing a personal budget is an
effective way to do this.
Late fee - CORRECT ANSWERS-On January 3, Anna mailed her credit card
payment, which was due on January 5. The credit card issuer received the
payment on January 7. What most likely appeared on Anna's credit card
statement the following month?
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