IHOP Server Test | Questions & Answers (100 %Score) Latest Updated 2024/2025
Comprehensive Questions A+ Graded Answers | 100% Pass
what is the platinum rule of guest service - treat guests as they want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - be there for me, listen to me, treat me nicely
in general there are three type of guest - fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato on the side bun
toasted with no butter and fries extra crispy this guest is - exact
when seating a guest the guest strikes up a conversation with the hostess about how many years they
have been coming to this ihop and all the great memories they have here. the guest is - friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest
is - fast
define the last process for resolving a guest concern - listen apologize solve thank
what is the best way to ensure your voice comes out across the telephone as warm and energetic - smile
when talking
which statement best describes the greeting you should give when answering the phone - good morning
thank you for calling ihop on central this is ashley how may help you
based on what you've learned, which statement about our guests is most true - our guests care most
about being treated with warm and friendly service that meets their needs
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