ethics & jurisprudence exam Alberta
5 moments of interaction - ANS-IDDIC
initial contact
dental exam
discuss tx options
discuss fees and insurance
concluding the visit
7 points of communication - ANS-ABDLHTT
ask relevent questions
be polite
dont let bad day influence
listen
have manners
try not to appear rushed
tone of voice
alternative complaint resolution - ANS-complaint director determines that there isnt enough
evidence, or doesnt need college
college still involved but this is more relaxed.
outcome is enforceable.
less formal setting, less disruptive, less costly
beneficence - ANS-Improve or maintain pt condition, considering the patient factors
We are accountable for the benefits and outcomes of treatment
code of ethics - ANS-principles of professional conduct, moral and ethical commitments
competence - ANS-Delivery of quality care in a timely fashion
Follow currently accepted professional standards
complaints director - ANS-deals with issues brought forward from the public & registrants
through the HPA
complaints from public, registrants, employers are made to the complaints director.
this person decides if it should be heard or go to alternative complaint resolution.
continuing competency program - ANS-through the HPA.
contiuing ed to maintain competency and stay up-to-date
60 credits every 2 years
disciplinary tribunals - ANS-after complaints go to hearings director for the issue to be heard
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