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911 Dispatch Certification Review EXAM 2024 AND PRACTICE EXAM T |ACCURATE QUESTIONS AND ANSWERS| VERIFIED FOR GUARANTEED PASS |GRADED A | BRAND NEW£9.32
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911 Dispatch Certification Review EXAM 2024 AND PRACTICE EXAM T |ACCURATE QUESTIONS AND ANSWERS| VERIFIED FOR GUARANTEED PASS |GRADED A | BRAND NEW
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Module
911 DISPACH CERTIFICATION
Institution
911 DISPACH CERTIFICATION
When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should:
- Ans - Obtain foreign language support, if available.
In an emergency telecommunications context, what does the acronym CAD stand for?
- Ans - Computer Aided Dispatch
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911 dispatch certification review exam 2024 and pr
911 dispatch certification review exam 2024
911 dispatch certification review exam
911 dispatch certification review exam 2024 and
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911 DISPACH CERTIFICATION
911 DISPACH CERTIFICATION
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911 Dispatch Certification Review EXAM 2024 AND
PRACTICE EXAM T |ACCURATE QUESTIONS AND
ANSWERS| VERIFIED FOR GUARANTEED PASS
|GRADED A | BRAND NEW
When an ETC is having trouble communicating with a caller who primarily speaks a foreign
language, the ETC should:
- Ans - Obtain foreign language support, if available.
In an emergency telecommunications context, what does the acronym CAD stand for?
- Ans - Computer Aided Dispatch
If a responder or field unit needs additional resources at the scene, who would typically be
responsible for locating, notifying, and coordinating those additional resources?
- Ans - The Emergency Telecommunicator
What are the four priority symptoms?
- Ans - Abnormal breathing, chest pain/discomfort (any), decreased level of consciousness,
serious hemorrhage.
In regard to legal negligence, causation is proven when:
- Ans - A direct link between the breach of duty and the identified injury or damage is
established.
Post-Dispatch Instructions (PDIs) are:
- Ans - Basic-level instructions given to the caller by the EMD immediately after initiating
dispatch.
The best definition for "wake-effect collision" from the following is:
, - Ans - A traffic accident caused by the passage of an emergency vehicle that does not directly
involve (hit) the emergency vehicle.
A fire/rescue apparatus is:
- Ans - A mobile fire/rescue unit that responds to the scene of fire/rescue incidents.
Quality assurance specialists listen to audio recordings of randomly selected calls in order to: -
Ans - Compare ETC performance with specific protocol and customer service performance
standards.
A disorder that occurs when a person's normal response to a traumatic event does not fade
over the course of a few days or weeks:
- Ans - Post-traumatic stress disorder (PTSD)
During a disaster, the Incident Command System (ICS) provides an important framework for: -
Ans - Maintaining command, managing resources, and coordinating efforts.
What is the best definition for "repetitive persistence"?
- Ans - A calming technique in which the call taker repeats a phrase verbatim using a firm but
caring tone. The phrase should contain both an action and a reason for the action.
For the caller, the perceived response time is often longer than the actual response time.
- Ans - True
Which of the following would be an example of a trauma incident?
- Ans - A report of a burned patient.
Burnout is best described as:
, - Ans - A type of exhaustion (or inability to function normally) resulting from a buildup of long
term stress.
When possible, emergency telecommunicators should always ask the caller for permission
before providing pre-arrival instructions.
- Ans - False
In the context of the communication process, the "medium" is?
- Ans - The channel or means of communication
A caller reports a heavy, black smoke coming from the window of a nearby building. What is
the most appropriate fire/rescue call classification for this case:
- Ans - Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this
case?
- Ans - Chest Pain / Chest Discomfort (Non-Traumatic)
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
- Ans - Follow established protocol, procedure, and policy
What does the acronym TDD stand for?
- Ans - Telecommunications Device for the Deaf
When communicating with a caller suffering from hallucinations or delusions, the ETC should
challenge the caller's false assertions and beliefs.
- Ans - False
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