Biggby New Barista Training Questions And Answers Rated A+ New Update Assured Satisfaction
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Module
Biggby New Barista Training
Institution
Biggby New Barista Training
What is the difference between green and black tea? - Green tea is unfermented; black tea is
fermented
What is crema composed of, and how does crema contribute to the the flavor of espresso? -
Coffee Oils and water, aftertaste and body
Frozen drink fundamentals - Lattes- heaping cup of ice
Fre...
Biggby New Barista Training
What is the difference between green and black tea? - Green tea is unfermented; black tea is
fermented
What is crema composed of, and how does crema contribute to the the flavor of espresso? -
Coffee Oils and water, aftertaste and body
Frozen drink fundamentals - Lattes- heaping cup of ice
Freezes- level cup
Ice, tonic, flavor, shots or base, fruit or cookies, blend
P of PERC - Perception by customers that we respect their time and move them as quickly as
possible
E of PERC - Every customer leaves the store in a better mood than when the customer arrived
R of PERC - Recognize each customer as an individual
C of PERC - Consistently produce a high quality beverage
Mission Statement - Create one new BIGGBY COFFEE fanatic per day, per store, who will actvely
promote us to others
Cultural Values - Make Friends, Have Fun, B Yourself, Share Great Coffee
Shotpuller Priority 1 - Pull shots and set up drinks
Shotpuller Priority 2 - Complete and serve toasted food, including bragels
, Shotpuller Priority 3 - Brew coffee and run laps
Shotpuller only drinks - Espresso (Con Panna, Macchiatto)
Americano
Red Eye
Hot Tea
Iced Drink Fundamentals - 2/3 cup of ice
Ice, Milk, Flavor, Shots, Stir
Hot drink Fundamentals - Flavor, shots, milk
Reduced Calorie fundamentals - No whip
Skim Milk
Sugar Free (SF Vanilla)
MilkSteamer Priority 1 - Steam Milk, Prepare and Serve Drinks
MilkSteamer Priority 2 - Actively Engage Each Customer in Conversation
MilkSteamer Priority 3 - Clean and Restock
Cashier Priority 1 - Greet Customer Within 3 Steps of the Door and Complete Their Transactions as
Quickly as Possible
Cashier Priority 2 - Build Sales Through Suggestive Selling
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