GPSTC Officer Communication skills and Cultural Diversity Questions and Answers Latest Updated
7 views 0 purchase
Module
GPSTC
Institution
GPSTC
GPSTC Officer Communication skills and Cultural Diversity Questions and Answers Latest Updated
Communication
The transmission of an idea from one person to another with mutual understanding.
Five basic components of Interpersonal Communication
Encoding,Sending,ReceivingDecoding ,...
gpstc officer communication skills and cultural di
communication the transmission of an idea from one
effective interpersonal communications have thre
non verbal cues we should be looking for posture
Written for
GPSTC
GPSTC
Seller
Follow
julianah420
Reviews received
Content preview
GPSTC Officer Communication skills
and Cultural Diversity Questions and
Answers Latest Updated
Communication - answer The transmission of an idea from one person to another with
mutual understanding.
Five basic components of Interpersonal Communication - answer Encoding,Sending
,ReceivingDecoding ,Feedback
"EFFECTIVE" interpersonal communications have three significant components -
answer The message intended
The message sent
The message received
Elements that Influence Communication - answer Cues
Distractions
Create a trusting environment
Verbal Communication - answerThe most common form of communication
Tone, pitch, and volume
Message intended is rarely the message sent
The verbal message is contradicted by the body language
Paralanguage" - forms of communication - answerFacial expressions -Body posture
Hand motions - Style of haircut
Style of dress - How we drive
Non Verbal cues we should be looking for - answerPosture
Facial Expressions
Eye contact
Silence
Use of space
In a law enforcement setting, a person's posture can tell us - answerIf they are ready to
attack.
If they have given up.
If they are open to conversation.
If they do not want to talk.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller julianah420. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £10.56. You're not tied to anything after your purchase.
