Exam (elaborations)
Publix Deli Department Manager Test|71 Q’s and A’s (ROI for Deli Dept. Manager)
Publix Deli Department Manager Test|71 Q’s and A’s (ROI for Deli Dept. Manager)
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Publix Deli Department Manager Test|71 Q’s andA’s (ROI for Deli Dept. Manager)
What does FIFO stand for? - -First in First out
-What type of equipment is used to merchandise meat and cheese? - -
Carlson System
-What are the steps of legendary service? - -1. Greet the customer by name
if possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
-What do you do in the first step of legendary customer service? - -Greet all
customers when they're within 10ft and within 10 seconds of entering your
department. If you're already working with a customer and another one
approaches acknowledge the new customer with a smile, nod and a quick
"I'll be right with you." Use customers names when possible to make them
feel welcome. You can learn the names of regular customers when they
make a special item request, fill out an order form, tender a transaction with
a check or credit card or by their name badge if they're wearing one. You can
also fry introducing yourself by name and they'll probably do the same.
-What do you do in the second step of legendary service? - -Take note of
the customers facial expressions, if they're shopping alone, or with others,
what items are in the cart or basket and if they may need additional
assitance.
Looking for these clues by using observation skills helps you strike up a
conversation and give you the opportunity to meet the customers needs.
-What do you do in the third step of legendary customer service? - -Provide
legendary service as you deliver a satisfactory solution for the customer.
This is where you uphold the promise by making recommendations, offering
helpful info., pointing out savings opportunities, sharing positive experiences
with products/services and providing extra service such as waking the
customer to a product.
-What do you do in the 4th step of legendary customer service? - -After
you've met or exceeded your customers needs, be sure to thank them for
shopping at your store and invite them back. You c so them to come back
and let you know how they liked the item they bought from your department
or tell you how a special occasion went. You can also share a swingers
"looking forward to seeing you again@ or "come back and see me" :)
, -What is the latest time to merchandise grab and go products? - -10am
(answer found in the deli tablet under the article "Merchandising Grab & Go
Entrees, Meals and Sides.")
-Which of the following is a safety precaution you should use while using the
baler? - -(See precautions listed on baler)
-What do each of the FIFO squeeze bottle colors on the cap mean? - -Green
- is used for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
-What is the lowest sodium ham out of the following?
A. Low sodium ham
B. Tavern ham
C. Bourbon Ridge ham
D. Deluxe Ham - -C. Bourbon Ridge ham
-What is the minimum temperature for each of the compartments of the
ware washing sink? - -Wash - 110*
Rinse - 75*
Sanitize - 75*
-What kind of milk is used in Danish blue cheese? - -Cows Milk
-Which of the following is not in Publix Pork Bologna? - -(See product
package)
-Where can you look up how to make a cubanito platter? - -Electronic
References
(The deli tablet)
-How/where do you store sub roll bread properly when there is no room left
in the acrylic bread container? - -Normandy Rack (found in the article "using
the Normandy bread rack." It's the metal bread rack on wheels from bakery
that you're
-How do you store raw chicken?
A. Below prepared foods
B. Next to prepared foods
C. Next to other raw meat
D. Above prepared foods - -A. below prepared foods
-Which of the following items is not found in a spill station?
A. Paper towels
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