CMN 10V EXAM TEST BANK 150 QUESTIONS WITH 100% CORRECT ANSWERS UPDATED
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Module
CMN 10V
Institution
CMN 10V
CMN 10V EXAM TEST BANK 150 QUESTIONS WITH 100% CORRECT ANSWERS UPDATED
incomprehensibility - Answer-when a message is not clearly understandable due to language or transmission problems; one of four situational obstacles to listening
informational listening - Answer-listen to understand infor...
CMN 10V EXAM TEST BANK 150
QUESTIONS WITH 100% CORRECT
ANSWERS UPDATED 2024-2025
incomprehensibility - Answer-when a message is not clearly understandable due to
language or transmission problems; one of four situational obstacles to listening
informational listening - Answer-listen to understand information and ideas
critical listening - Answer-listening to analyze and evaluate the content of
communication or character of the person speaking
intrepretation - Answer-the fourth aspect of listening; the subjective process of
organizing and making sense of perceptions.
listening - Answer-the process of receiving, constructing meaning from, and respodning
to spoken and/or nonverbal messages. the process consists of being mindful, hearing,
selected and organizing information, interpreteting communication, responding, and
remembering
literal listening - Answer-listening only to the content level of meaning and ignoring the
relationship level of meaning
message complexity - Answer-the amount of detailed info or intricate reasonign in a
message, can interefere with effective listening
message overload - Answer-the receiving of more messages than we can interpret,
evaulate, and remember; this can interfere with effective listening (hapens in
educational contexts a lot. overloading)
mindfulness - Answer-being fully present in the moment; the first step of listening and is
the foundation for all other steps
minimal encouragers - Answer-communication that gentle invites another person to
elaborate by expressing interest in hearing more.
monopolozing - Answer-hogging the stage by continuoiusly fosuing communication on
oneself instead of on the person who is talking.
paraphrasing - Answer-a method of clarifying one's meaning by reflecting one's
interepretation of the other's communication back to that person
, prejudgment - Answer-judging others or their ideas before one has heard them
preoccupation - Answer-absorption in our own thoughts or concerns
psuedolistening - Answer-presentending to listen
relationship listening - Answer-listening to support another person or to understand how
another person thinks, feels, or perceieves some situation event other phenomenon.
remembering - Answer-the process of recalling what one has heard; the sixth element
of listening
responding - Answer-symbolizing interest in what is being said with observable
feedback to speakers during interaction; the fifth of six element of listening
selective listening - Answer-focusing only on selected parts of communication (ex;
screening out parts of a message that don't interest us, or with which we disagree, or
riveting our attention on parts of communication that interest us or with which we agree)
acknolwedgement - Answer-second, more powerful level of interpersonal confirmation:
attentiveness to what a person feels, thinks, or says.
arbitrator - Answer-outside third party who has the authority to make a decision on a
conflict between two or more people
bracketing - Answer-identifying and setting aside for later discussion the issues
peripheral to a current conflict.
confirmation - Answer-the expressed valuing of another person, when we are
confirmed, we feel appreciated and respected
communication cliamte - Answer-the overall feeling, or emotional mood, between
people
conflict - Answer-the expression by people who depend on each other of different views,
interests, or goals, and the perception of differences as incompatible or in opposition.
covert conflict - Answer-conflict that is expressed indirectly; generally more difficult to
manage constructively than overt conflict
endorsement - Answer-third of three levels of interpersonal confirmation, the
communication of acceptance of another's thoughts and feelings. not the same as
agreement.
ethnoctrism - Answer-the tendency to assume that one way of life is normal and
superior to other ways of life.
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