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GEB 3213 Exam 1 Hayes FSU Exam/47 Accurate Questions and Answers
GEB 3213 Exam 1 Hayes FSU Exam/47 Accurate Questions and Answers
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GEB 3213 Exam 1 Hayes FSUExam/47 Accurate Questions and
Answers
Society - -A community, nations, or broad grouping of people having
common traditions, institutions, and collective activities and interests
- Culture - -The characteristic features of everyday life shared by people in
a particular place or time
- Business culture - -The norms, values, and beliefs that pertain to all
aspects of doing business in a culture.
Language used while conducting business informs how we view tasks,
accomplish goals, and build relationships
- emotional literacy - -the capacity to perceive and to express feelings,
especially as they surround intimate relationships
- Discourse - -Written or spoken communication or debate
Learned behavior
- code switch - -We use different vocab and ways of
speaking/communicating in different situations and with different people
- Workplace alienation - -Feeling disconnected from co-workers, because
business relationships lack intimacy we're accustomed to outside of work
- Metaphor - -figure of speech comparing two different things
- Idioms - -words and phrases that mean something different from the literal
meanings of the words (it's a dog eat dog world)
- Reciprocity - -Mutual benefit
- zero-sum game - -a situation in which one person's gain is another's loss
- Individualism - -giving priority to one's own goals over group goals and
defining one's identity in terms of personal attributes rather than group
identifications
, - Collectivism - -giving priority to the goals of one's group (often one's
extended family or work group) and defining one's identity accordingly
- emotional intelligence - -The ability to understand, manage, and
effectively express one's own feelings as well as engage and navigate
successfully with those of others
- empathy - -the ability to understand and share the feelings of another
- sympathy - -feel bad for someone (detached position)
- Style - -A basic and distinctive mode of expression.
can be defined as a persons individual voice expressed through creative
diction and syntax
- Diction - -the choice and use of words and phrases in speech or writing.
- Syntax - -The arrangement of words and phrases to create well-formed
sentences in a language.
- verbal fillers - -vocalized pauses in which a speaker inserts sounds such as
"uh"
- code switching - -switching back and forth between one linguistic variant
and another depending on the cultural context
- authored content - --unstructured content in a wide variety of formats.
Authored content are creations that are attributed to an individual or
identifiable entity
-ex-emails, texts
- grammar - -in a language, a system of rules that enables us to
communicate with and understand others
- revision - -the act of rewriting something to correct it or make it more
official
- Direct message - -present the main point of a message, well, directly.
Main purpose is to give receiver unvarnished information
- Indirect Message - -Its main purpose is to deliver difficult or negative news
in such a way as to soften the blow.
- Routine Direct Message Approach Should Have... - -1. Clear Content
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