1. genuine dilemma
2. moral laxity
3. no-problem problem
4. compliance problem - answer4 types of moral problems
1. motivation
2. moral judgment - answer2 components when classifying type of moral problems
genuine dilemma - answerhigh motivation, indeterminate moral judgment. one is unsure
as to what one ought to do but has the will and ability to do what is right
moral laxity - answerlow motivation, indeterminate moral judgment. one acknowledges a
general moral duty but given that there is an infinite range of ways to fulfill this duty, is
unsure as to what exactly ought to be done and fails to take serious steps toward
pursuit of the general duty
compliance problem - answerlow motivation, determinate moral judgment. one knows
what the moral obligations are but experiences difficulty in fulfilling them
no-problem problem - answerhigh motivation, determinate moral judgment. one knows
what moral obligations are and has the will and ability to fulfill them
1. dilemmas are important questions
2. a dilemma is a tradeoff between 2 or more alternatives
3. dilemma not addressed by law or regulation
4. there will be one or more winners and losers
5. any option selected will result in consequences to the parties
6. dilemma must be clearly understood before it can be communicated and resolved -
answer6 implications of genuine dilemmas (further discussion)
1. truth vs. loyalty
2. individual vs. community
3. short-term vs. long-term
4. justice vs. mercy
5. primacy of interests of one party over other
6. distribution in one way or other (merit or equal share)
7. obligation of one to another (duty, custom, legal obligation)
, 8. responsibility to client, colleague, profession, employer, society, etc. - answer8
common types of dilemmas
1. emotional models
2. traditional models of EDM - answer2 types of models that can be followed in making
ethical decisions in business
1. heuristic models
2. traditional model of EDM
3. Geva's phase-change model - answer3 types of traditional models of EDM
model of sound ethical decision making - answerimplies adherence to an appropriate
process
sound ethical decision - answerimplies developing a sound decision regardless of
process
heuristic models - answerquick reference decision aids. attempt to distill process of
EDM into a series of easily identifiable and sequential steps
1. Texas Instruments
2. CLICK test
3. AICPA (handout)
4. Harris Methodist (handout) - answer4 different examples of heuristic models
1. is action legal?
2. does it comply with our values?
3. if you do it, will you feel bad?
4. how will it look in the newspaper?
5. if you know it's wrong, don't do it
6. if you're not sure, ask
7. keep going until you get an answer - answer7 sequential steps within Texas
Instruments heuristic model
1. Consequences (what are consequences of this action)
2. Legal (Is action legal)
3. Image (CNN test)
4. Culture (does it support or hurt my organization's culture and values)
5. Knot (does my stomach knot up?) - answer5 sequential steps within CLICK test
heuristic model
1. can be useful in training individuals who are learning EDM process
2. helpful for those who are operating in fairly predictable environment in which ethical
challenges are known and occur often - answer2 pros to heuristic models
1. not as useful for highly experienced managers
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