MQM 323 Exam 2 Question and answers 100% correct
psychological contract - correct answer an unwritten agreement that sets out what management expects from an employee and vice versa.
The unwritten expectations employees and employers have about the nature of their work relationships
tan...
MQM 323 Exam 2 Question and answers
100% correct
psychological contract - correct answer ✔an unwritten agreement that sets
out what management expects from an employee and vice versa.
The unwritten expectations employees and employers have about the nature
of their work relationships
tangible - correct answer ✔Wages, benefits, employee productivity and
attendance are _________ items under the psychological contracts
intangible - correct answer ✔Loyalty, fair treatment and job security are
_________ items under the psychological contracts
turnover - correct answer ✔the process in which employees leave an
organization and have to be replaced
turnover - correct answer ✔Signs of possible ________ Low interest in
getting promoted
Low motivation
Reluctance to be involved in long-term opportunities Few contributions in
meetings
Just getting by or working only enough to get work done
Involuntary turnover - correct answer ✔Employees are terminated for poor
performance, work rule violations, or layoffs
, Voluntary turnover - correct answer ✔Employees leave by choice
Functional turnover - correct answer ✔Lower-performing or disruptive
employees leave. served as a positive function for the organization
Dysfunctional turnover - correct answer ✔Key individuals and high
performers leave at critical times
uncontrollable turnover - correct answer ✔employees leave for reasons
outside the control of the employer
controllable turnover - correct answer ✔employees leave for reasons that
could be influenced by the employer
False (it is the managers) - correct answer ✔T/F? Money is the main reason
people leave
seperation costs - correct answer ✔(Turnover costs). This is the HR staff and
supervisor time, exit interview time, unemployment expenditures
vacancy costs - correct answer ✔(Turnover costs). Temporary help, contract
and consulting firm usage, existing employee overtime, and other costs until
the person is replaced
Replacement costs - correct answer ✔(Turnover costs)
Paid orientation tie, training staff time and pay, costs of training materials
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