Case
Barriers To Effective Communication In The Workplace And Society
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- Sussex Downs College (ESCG)
Case of 2 pages for the course ACST Advanced Computer Service Technician at ESCG
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David Dellow1. Lack of Sensitivity to Receiver. A breakdown in communication may result when a message is not
adapted to its receiver. Recognizing the receiver’s needs, status, knowledge of the subject, and
language skills assists the sender in preparing a successful message. If a customer is angry, for
example, an effective response may be just to listen to the person vent for a while.
2. Lack of Basic Communication Skills. The receiver is less likely to understand the message if the
sender has trouble choosing the precise words needed and arranging those words in a
grammatically-correct sentence.
3. Insufficient Knowledge of the Subject. If the sender lacks specific information about something,
the receiver will likely receive an unclear or mixed message. Have you shopped for an item such as a
computer, and experienced how some salespeople can explain complicated terms and ideas in a
simple way? Others cannot.
4. Information Overload. If you receive a message with too much information, you may tend to put
up a barrier because the amount of information is coming so fast that you may have difficulty
comfortably interpreting that information. If you are selling an item with twenty-five terrific
features, pick two or three important features to emphasize instead of overwhelming your receiver
(ho-hum) with an information avalanche.
5. Emotional Interference. An emotional individual may not be able to communicate well. If
someone is angry, hostile, resentful, joyful, or fearful, that person may be too preoccupied with
emotions to receive the intended message. If you don’t like someone, for example, you may have
trouble “hearing” them.
Transmitting Barriers: Things that get in the way of message transmission are sometimes called
“noise.” Communication may be difficult because of noise and some of these problems:
1. Physical Distractions. A bad cellular phone line or a noisy restaurant can destroy communication.
If an E-mail message or letter is not formatted properly, or if it contains grammatical and spelling
errors, the receiver may not be able to concentrate on the message because the physical
appearance of the letter or E-mail is sloppy and unprofessional.
2. Conflicting Messages. Messages that cause a conflict in perception for the receiver may result in
incomplete communication. For example, if a person constantly uses jargon or slang to
communicate with someone from another country who has never heard such expressions, mixed
messages are sure to result. Another example of conflicting messages might be if a supervisor
requests a report immediately without giving the report writer enough time to gather the proper
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