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BTEC Travel and Tourism Level 3- Unit Four- Customer Service in Travel and Tourism £6.49
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BTEC Travel and Tourism Level 3- Unit Four- Customer Service in Travel and Tourism

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Unit 4- All my work is 100% EVed and IVed- I cannot find D1. P1 P2, M1, D1 P3 Role Play- P4, M2, P5, M3, D2 I have attached tips for D1 as I cannot find it. I have attached all the relevant information to achieve Distinction in the role play. Just read the script to achieve this grade. I ha...

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  • January 11, 2021
  • 30
  • 2019/2020
  • Other
  • Unknown
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francescamackenzie
BTEC National Diploma in Travel and Tourism



Unit Four Role
Play
Customer Service in Travel and Tourism




Your Name

,Your Name
BTEC National Diploma in Travel and Tourism Level 3

Contents
Role Play and P4- Demonstrate customer service skills in travel and tourism
situations.

Page 2-29 P5- Demonstrate selling skills in a travel and tourism situation.

M2- Deal independently with customers in travel and tourism
situations.

M3- Demonstrate effective selling skills in a travel and tourism
situation.

D2- Demonstrate good product knowledge, customer service and
selling skills to provide a consistently high standard of customer
service in different situations.




1

, Your Name
BTEC National Diploma in Travel and Tourism Level 3




AMERICA
ITINERARY
Mrs Bailey Bond and
Mr Aaron Bond
April 2020




2

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