Service Operations Management
The University of West London
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Service Operation Management - Analysis of Intercontinental Park Lane A1 Report
- Other • 13 pages • 2023
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In this report, Global Services Operation Consultancy (GSOC), a firm that specialised in the hospitality sector, has assessed the InterContinental London Park Lane 5* Hotel strategies that could be implemented after customers complain and declining revenue to re-enhance their service quality and their profitability. Firstly, the service concept and service process useful to establish the business idea and to determine the service provided has been evaluated. Furthermore, operations management pr...
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Service Operation Management - Analysis of Intercontinental Park Lane A1 Report
Last document update:
ago
In this report, Global Services Operation Consultancy (GSOC), a firm that specialised in the hospitality sector, has assessed the InterContinental London Park Lane 5* Hotel strategies that could be implemented after customers complain and declining revenue to re-enhance their service quality and their profitability. Firstly, the service concept and service process useful to establish the business idea and to determine the service provided has been evaluated. Furthermore, operations management pr...
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