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A medical administrative assistant is providing a patient with instructions about an upcoming mammogram. Which of the following actions should the assistant take to ensure patient understanding? - Asking the patient to repeat the instructions provides immediate feedback about the patient's level...

What qualities should an MA posess? - Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. - Physi...

Entries in the medical record should be made with: A. Yellow Highlighter B. A #2 pencil C. Black pen D. Black Sharpie Marker - C Although there are credit adjustments, most adjustments would be: A. Added to the patient's account B. Subtracted from the patient's account C. Considered a paym...

Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? - Bloodborne pathogens standard A medical administrative assistant is scheduling a patient for a procedure. Which of the following actions should the assistant take first? - Obtain a written prescripti...

Which of the following types of referrals is used in an emergent situation? - STAT Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? - Wave booking Which of the following...

Which of the following letter styles is most efficient? a. block b. standard c. modified block intended d. simplified - a. Block A patient who has Medicare and has a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropr...

Which of the following letter styles is most efficient? a. block b. standard c. modified block intended d. simplified - a. Block A patient who has Medicare and has a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropr...

Which of the following mail services is most commonly used by medical facilities ? - First-class mail A (MAA) is entering laboratory charges for a patient whose results indicates a high concentration of fat in the blood which of the following terms should the assistant use to describe this conditi...

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? - Certified Mail A MAA should verify a patient's CPT code for which...

None of the above - Legally, a physician: A. May not refuse to accept a patient if he or she chooses B. May refuse to provide follow-up care after treatment is initiated C. Must provide a medical history to the patient's insurance company if the insurance company so requests D. None of the abo...

For which of the following tasks should a MAA use Microsoft access ? - Creating a database Which of the following medical terms refers to the removal of all or part of an organ or tissue ? - Lymphadenectomy A patient who has Crohn's disease should be scheduled with which of the following special...

What method organizes patient records in chronological order according to the department that provided the care? - SOMR (Source-Oriented Medical Record) What should the medical administrative assistant do when closing the office? - Activate the security alarm A provider prescribed an EKG for a p...

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? - Certified Mail A MAA should verify a patient's CPT code for which...

Torts comes from what latin word? - Tortum which means wrong acts Unintentional Torts are called? - Accidental acts What is libel? - the act of damaging the good reputation of someone through writing What is slander? - The act of damaging the good reputation of someone through speech/verbally Wh...