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By taking a patient into an examination room to discuss their medical history, the medical assistant has protected the patient's right to __________ A. consulations. B. medical history. C. privacy. D. confidentiality - C. privacy. True or false? It is important to remain sensitive while obta...

What is the process of deciding which phone calls should be forwarded to the physician and which can be handled by the medical assistant? A. Phoning B. Gatekeeping C. Switch boarding D. Screening - D. Screening Later that day, a medical supply sales representative arrives in the office to talk...

"Scope of practice" is defined as the range of responsibilities and practice guidelines that determines boundaries of health care employees based on education. Each state has different guidelines for medical assistants. Where could the MA find the information for each individual state? - Americ...

The type of appointment scheduling in which three or four patients are scheduled every half hour and are seen in the order in which they arrive is called: - wave scheduling When should you schedule an appointment for a patient who might have a bladder infection? - The same day If the appointment...

Which of the following patients should be seen on the same day they call the medical office? A. A patient who needs a post-operative follow-up. B. A patient who has had a fever of 103ºF for three days C. A patient who needs a refill of Coumadin. D. A patient who has been nauseous for the past 2...

What information will a stool culture provide about Aaron's bowel movements? - dentifies specific bacteria if they grow on culture. Which type of appointment template allows physicians or providers to see a higher volume of patients without excessive wait time for their patients, like Aaron? - S...

It is Friday afternoon. The last patient is scheduled for 2:00. After lunch, a patient phones complaining of a severe cough, wheezing and sore throat. When should the patient be scheduled? - earliest appointment available Which resource is best for a patient to connect with other people facing th...

By taking a patient into an examination room to discuss their medical history, the medical assistant has protected the patient's right to __________ A. consulations. B. medical history. C. privacy. D. confidentiality - C. privacy. True or false? It is important to remain sensitive while obta...