NRF Customer service exam study guide | 100 Questions |Verified Answers 100% COMPLETE BUNDLE 2023

A good reason for creating an opening for discussion is to: - ANSWERGet to know what the customer wants Which is an appropriate reasons for following up with a customer? - ANSWERYou finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no ma...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWERGet to know what the customer wants Which of the following are appropriate...

A good reason for creating an opening for discussion is to: - ANSWERGet to know what the customer wants Which is an appropriate reasons for following up with a customer? - ANSWERYou finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no ma...

A good reason for creating an opening for discussion is to: - ANSWERD.Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? - ANSWERB.You finally located an item the customer asked for a while back Customer follow-up is always a go...

It is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should: - ANSWERGreet the customer and make him feel welcome A new customer comes into your department, but you are helping another customer. You should: - ANSWERAckn...

Benefits - ANSWERAdvantages or rewards of product features Closed Ended Question - ANSWERQuestions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? Customer Service - ANSWERThe acting of taking care of the customer's needs by providing a...

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - ANSWERAll of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such ...