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What type of question gets the facts when qualifying a customer and determining their needs? - Specific The Ram Body Builder's Guide provides a ________________ section that includes towing charts with payload and towing specifications. - Technical Information The FCA Performance Institute Lear...

Which one of the following is NOT something customers typically need help with during delivery? - Operating the AM/FM radio As part of a premium follow-up, how soon should you contact a customer after they've taken delivery of their new vehicle? - 24 hours Which step of the Sales Process is usu...

Which cab type allows for the maximum towing and payload capability? - Regular Cab Which statement about a solid-axle, or non-indepdent, suspension is true? - If the wheel on one side of the vehicle is displaced by a bump, the wheel on the other side of the vehicle will be impacted. Which of the...

Which of the following is calculated in the "Contain" section of the Job Rating worksheet? - Total Payload What's the best source for information about how much a Ram vehicle's intended payload will weigh? - Customer For the vehicle you've selected, which of the following statements is true...

The Ram Body Builder's Guide provides a ____________ section that includes towing charts with payload and towing specifications. - NOT-CAD DATA THE FCA PERFORMANCE INSTITUTE LEARNING CENTER FEATURES ____________, WHICH PROVIDES EXCELLENT TOWING INFORMATION - VIDEO CENTRAL ONE THING THAT OFTEN S...