CHAA - Certified Healthcare Access Associate TESTS COMPILATION BUNDLE

A financial counselor/Financial Assistance correct answer: In accordance with Section 501(r) regulations through the Affordable Care Act, a hospital must establish a written financial assistance policy and make it available to patients. Batch Processing correct answer: Execution of a series of ...

Admitting physician correct answer: the physician who writes the order for the patient to be admitted to the hospital. This physician must have admitting privileges at the facility providing the healthcare services Advanced Beneficiary Notice (ABN) correct answer: a notice that a care provider ...

Scatter Diagram correct answer: A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart correct answer: a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over ...

Under Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? correct answer: What data measures are needed to care for a patient ...

CHAA correct answer: Certified Healthcare Access Associate NAHAM correct answer: The National Association of Healthcare Access Management AIDET correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback correct answer: occurs when the provider requ...

Customer service impressions are formed by the staff's what? correct answer: Attitude and behavior Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? correct answer: Customers Demonstrating ________ is equally impo...

Medicare A correct answer: Primary wage earner Inpatient Medicare part A correct answer: Covers up to 90 hospital inpatient each benefit period Carriers correct answer: Handle medical insurance part B claims Fiscal intermediaries correct answer: Handle all hospital insurance part A clai...

Defined as "a self-assessment and external peer assessment process used by healthcare organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve." Examples include: TJC, Healthcare Accreditation Program, DNVGL...

Under tittle III of the Americans with disabilities act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communication What is NOT important when initiating a patient satisfaction survey? correct answer: What data measures are needed to care for the patient...

What act requires language barriers to be identified and accommodated? correct answer: American with Disabilities Act (ADA) under Title III What does AIDET stand for? correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback correct answ...

Under Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communicaton What is not important when initiating a patient satisfaction survey correct answer: What data measures are needed to care for the patient ...

Master Study Guide I Pre-Encounter Customer Service impressions are formed by the staff's ATTITUDE (state of mind) and BEHAVIOR (action/reaction) towards them. correct answer: 1.ATTITUDE / BEHAVIOR _____________ may be any patient, family member, visitor, physician, other hospital personn...

What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? correct answer: Medicare Two-midnight rule Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing...

Patient access service's customers are_____________________. correct answer: Internal and external is Vital to ensure a positive healthcare experience for patients. correct answer: External Customers is as significant (important) as competence in assuring that a clean & accurate claim is ge...