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C846 - Practice Tests 1, WGU C846 : Quizzes, C846 Practice Test Questions, Business of IT - Applications - C846 (ITIL Foundation), C846 - Business of IT Applications, C846 Flash Cards from Ucertify, WGU C846 : Practice Tests, C846 - Practice Tests 2 Which of the following processes is used to inv...

What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, an...

What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To ...

The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and pr...

Which of these statements represents an objective of service level management? - Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - The customer Which of the following is the central repository of the IT organi...