CERTIFIED HOSPITALITY TRAINER PACKAGE DEAL

Control Group A group that does not receive the training but is substantially similar to the group receiving training in every other way Evaluation The act of interpreting the data gathered in the measured phase. It is the process of making decisions or judgements based on the measurement n...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions...

Needs Assessment Systematic process for determining organizational gaps Training Needs Assessment A way to identify organizations needs, identify the needs of employee and establish criteria for developing training and measuring success Gap Analysis ideal outcome - actual outcome = ...

All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. People Organizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing thei...

Account Receivable System A system to account for revenue that is due (has been earned) but not yet collected Accural Accounting System An accounting system that matches revenue generated with the expenses incurred to generate the revenue Commercial Food Service Operation Food servi...

Which segment of the tourism industry includes lodging operations? Hospitality Which type of lodging operation offers its guests sleeping rooms, meeting space and complete food and beverage services? Full-Service An ala carte menu is one in which the menu items offered are individual...