CHAA Certification Exam Bundles

Accepting Assignment - ANSWER-When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Access - ANSWER-The Patient's ability to obtain medical care. The ease of access is dete...

A financial counselor/Financial Assistance - ANSWER-In accordance with Section 501(r) regulations through the Affordable Care Act, a hospital must establish a written financial assistance policy and make it available to patients. Batch Processing - ANSWER-Execution of a series of jobs in a comput...

CHAA - ANSWER-Certified Healthcare Access Associate NAHAM - ANSWER-The National Association of Healthcare Access Management AIDET - ANSWER-Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER-occurs when the provider requests information from the patien...

Accepting Assignment - ANSWER-When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Access - ANSWER-The Patient's ability to obtain medical care. The ease of access is dete...

Scatter Diagram - ANSWER-A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart - ANSWER-a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto C...

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANSWER-Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANSWER-What data measures are needed to care for a patient What is not a ...

ACCEPTING ASSIGNMENT - ANSWER-When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Acute Care - ANSWER-Medical attention given to patients with conditions of sudden onset t...

Medicare Two-midnight rule - ANSWER-What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? OIG - ANSWER-Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preve...

Under tittle III of the Americans with disabilities act, hospitals are required to: - ANSWER-Provide resources to eliminate barriers in communication What is NOT important when initiating a patient satisfaction survey? - ANSWER-What data measures are needed to care for the patient Which is not...

Medicare - ANSWER-The federal health insurance program for: − People age 65 and older − People of any age with end stage renal disease − Certain disabled people under age 65 Medicare Prefix A - ANSWER-A - Primary wage earner Medicare Prefix B - ANSWER-B - Entitled to benefits through ...

Internal and external - ANSWER-Patient access service's customers are_____________________. External Customers - ANSWER-is Vital to ensure a positive healthcare experience for patients. Demonstrating compassion - ANSWER-is as significant (important) as competence in assuring that a clean & ac...

Accepting Assignment - ANSWER-When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Access - ANSWER-The patient's ability to obtain medical care. The ease of access is dete...

Accreditation - ANSWER-Defined as "a self-assessment and external peer assessment process used by healthcare organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve." Examples include: TJC, Healthcare Accre...

explicit consent - ANSWER-Explicit consent — also known as express or direct consent — means that an individual is clearly presented with an option to agree or disagree with the collection, use, or disclosure of personal information: Explicit consent is usually required when clear, documentable ...