Genesys Cloud Workforce Management Q&A/Genesys Cloud Reporting & Analytics/Genesys Certified Professional 8 System Consultant, Voice Platform Sample Questions/Genesys Cloud Implementation/Genesys Certified Cloud Partner (CCP)/GENESYS WORKS EXAM 5 STUDY GU

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Answer- Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Answer- Dynamic Views Dynamic views give you the abi...

Which of the following standards does GVP 8 support? (Choose 5) A. BASIC B. CCXML C. CSharp D. HTTP E. MRCP F. SIP G. VoiceXML - Answer- B. CCXML D. HTTP E. MRCP F. SIP G. VoiceXML You can create and configure MRCP applications, that you plan to integrate with Speech Servers,...

What are the features of the Contact Center? - Answer- 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality M...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - Answer- a. Genesys Knowledge Network Which one of the Genesys referen...

Genesys Cloud Collaborate - Answer- a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - Answer- has all the featur...