CPXP EXAM PACKAGE DEAL VERIFIED TO PASS 2023/2024

CPXP Glossary Affinity Diagram: Purpose - correct answer organize a large number of ideas into their natural relationships Affinity Diagram: purpose - correct answer helps taps into team’s creativity and intuition Affinity Diagram: When to Use (3) - correct answer When there are many ideas ...

CPXP FRAMEWORKS AIDET - correct answer Acknowledge, Introduce, Duration, Explain, Thank AIDET® is an acronym created by Studer Group's and part of the Five Fundamentals of Communication that stand for Acknowledge, Introduce, Duration, Explanation and Thank You. It is a tool designed to fac...

CPXP examPatient Experience definition (Beryl Institute) - correct answer The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - correct answer Cultural IQ test: Measures cultural engagement with 10 questions on a ...

CPXP ExamHEART - correct answer Hear, empathize, apologize, respond, thank HEART - correct answer Hear, empathize, apologize, respond, thank LEARN - correct answer Listen, empathize, apologize, resolve, never leave them hanging. HCAHPS 8 Composites of Care - correct answer NDHPMHDO, Nurse c...

CPXP examPatient Experience definition (Beryl Institute) - correct answer The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - correct answer Cultural IQ test: Measures cultural engagement with 10 questions on a ...

CPXP Exam Study Guide How did the report of quality measures to CMS begin? - correct answer Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - correct answer Hospital Consumer Assessment of Healthcare Providers and System ...

CPXP Exam Study Guide (in progress) How did the report of quality measures to CMS begin? - correct answer Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - correct answer Hospital Consumer Assessment of Healthcare Provider...

CPXP Exam Study Guide (in progress) - StewartHow did the report of quality measures to CMS begin? - correct answer Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - correct answer Hospital Consumer Assessment of Healthcare ...

CPXP Exam PrepTriple/Quadruple Aim - correct answer Triple: Better health, better care, lower cost. Sounds like a motto. :) The main focus is to improve the lives of our patients, enhance experience, and reduce per capita costs of care for the benefit of communities. Quadruple: An extension on the...

CPXP Exam - Patient Experience - PX - Domain 01 - Partnership and AdvocacyPatient education material should be written at which grade level? - correct answer 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - correct answer It is about understanding what...

CPXP Exam - Domain 4Patient Experience is defined as . . . - correct answer The sum of all interactions, shaped by an organization's culture, that influences patient perceptions across the continuum of care. - The Beryl Institute Role of Leadership - correct answer Communicate and persuade the o...

CPXP Exam - Domain 3Change Catalyst - correct answer Things that initiate, manage, and lead in a new direction -Burning Platform/Significant Threat -Passion to be better -Visionary leadership -External restructuring -New facilities / technology Change Catalysts - Burning Platform/Significant...

CPXP Exam - Domain 2Data sources and Collection Methods - correct answer Surveys - like CAHPS Rounding Focus Groups Social Media Compliments and Complaints Patient and Family Adcisory Councils Discharge Phone Calls Employee Satisfaction / Engagement Surveys Data sources - CAHPS - correct a...

CPXP Domain IV Organizational Culture and Leadership (M & C)A Service Culture Model (Gallup) - correct answer 1 Leadership Philosophy and Purpose (Committed to Service) 2 An Engagement Platform (Employee Commitment to outstanding service and quality) 3 Strategic Alignment 4 Knowledge Management ...

CPXP Domain IV - Organizational Culture and Leadership (24%)Rounding and PFAC are - correct answer proven patient experience practices employee engagement - correct answer the reflections of the relationship between an organization and its employees High employee engagement is strongly correla...

CPXP Domain III - Design and Innovation (25%) PFAC - correct answer Patient Family Advisory Councils Who participates in PFAC? - correct answer Past patients and family members who want to serve on a committee to improve experience Effective uses of PFACs include - correct answer patient and ...

CPXP Domain II - Measurement and AnalysisSix Domains of HCAHPS Survey - correct answer 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - ...

CPXP Domain 4 Proven PX Practices - correct answer -leadership rounding -hourly nurse rounding -bedside change of shift report -patient and family advisory council -post discharge phone calls -project red (reengineering hospital discharge) -patient-friendly daily medication schedule and teach...

CPXP Definitions Study Cards Affinity Diagram - correct answer organizes a large number of ideas into their natural relationships. This method taps a team's creativity and intuition. it was created in the 1960s. Some examples when to use: when confronted with many facts or ideas, when issues seem ...

CPXP by KathrynHVBP stands for - correct answer Hospital Value Based Purchasing HVBP defined - correct answer medicare system of reimbursing for quality care DRG stands for - correct answer Diagnosis Related Group DRG defined - correct answer a class of illnesses for which Medicare pays a f...

CPXP BOK ItemsWhat are good ways (2) to ensue PX is a focus within clinical staff? - correct answer Build PX into their contracts, training in sessions official verse unofficial culture within an organization - correct answer what is conveys vs. what is expressed by employees goal of clinical ...

CPXP 2023 GlossaryAffinity Diagram - correct answer Organizes a large number of ideas into their natural relationships. This method taps a teams creativity and intuition. Examples of when to use: 1. when you are confronted with many facts or ideas in apparent chaos. 2. when issues seem too large and...

CPXP 2022Define Complaint Process - correct answer -Issues that are Handel on The spot. - Billinh Issues ( With no care issues) - All lost and found issues. Follow Up on Complaints - correct answer - By Phone, in person or by Letter - Letter is not required. Define Grievance - correct ...

CPXP 3DESK model to counsel a team member - correct answer D: Describe the problem behavior you have seen E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) S: Show exactly what steps the person needs to take to improve ( behavior you want to see happen)...