Bundle of NRF Customer service exam study guides and exams (2023/2024) Graded A+ and Already passed

A good reason for creating an opening for discussion is to: D.Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? B.You finally located an item the customer asked for a while back

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both c...

Benefits Advantages or rewards of product features Closed Ended Question Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can?

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above All of the above

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system • Can help you provide more personalized service to returning c...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants