WGU C846 BUSINESS OF IT APPLICATIONS PACKAGE DEAL

dependent on - ️️Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - ️️Who developed ITIL? Strategy - ️️Which service lifecycle stage is considered to be the core of ...

Strategy life cycle - ️️This is considered the core of the life cycle management process Core Service - ️️A service that produces the basic outcome of the customers desire Customer - ️️Someone who buys good or services Enabling service - ️️A service needed to deliver a core ...

Governance - ️️Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - ️️A good-practice guidance applicable to all types of organizations that provide service...

Service - ️️Means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risk IT Service Management [ITSM] - ️️Complete set of activities required to provide value to a customer through services, including p...

B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - ️️Design and transition B - What is the term for a set of tools, data, and information used to support service configuration management? - ️️CMS B - ...

Which of these statements represents an objective of service level management? - ️️Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ️️The customer Which of the following is the central repository of...

Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - ️️Capacity management Who "owns...

Product - ️️is configuration of resources, created by the organization, that will be potentially valuable for their customers Organization - ️️a person or group of people that has it's own functions with responsibilities, authorities, and relationships to achieve its objectives Custom...